Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

Mary Moody

Lansing,MI

Summary

Well-qualified leasing consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Leasing Agent

Ressco
08.2023 - Current
  • Customer service, answering emails and phone calls, touring potential clients, advertising, importing new potential clients
  • Familiar with the Yardi system.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.

Customer Experience Representative

CATA
08.2021 - 08.2022
  • Answering phones and routing people to the right bus for their needs
  • Customer service window and selling bus passes and answering questions
  • Taking customer complaints
  • Trip planning.

Bartender/cook

Ema Enterprise
11.2013 - 05.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Uber Eats Driver

UberEATS
01.2018 - 01.2019
  • Followed all relevant traffic laws and safety regulations.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.

Secretary, Book Keeper

Door Service
07.2009 - 03.2011
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained electronic filing systems and categorized documents.

Sales, Customer Service

Evolve Teleservices Inc
06.2006 - 04.2010
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Enhanced team performance, providing continuous training and support to new and existing representatives.

Appointment Setter

Healthcare Solutions Agency
09.2008 - 04.2009
  • Make appointments, costumer service, answer phones, Call business for insurance quotes.

Sales, Customer Service

Protocol Inc
06.2001 - 03.2004
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Provided comprehensive feedback on customer interactions, contributing to ongoing process improvements within the department.

Education

High school or equivalent -

West jr
Lansing, MI
05.2000

Skills

  • Restaurant Server (4 years)
  • Waitress (4 years)
  • Barback
  • Hostess (4 years)
  • Busser (4 years)
  • Waiter (4 years)
  • Bartending (4 years)
  • Kitchen Experience
  • Restaurant Management
  • Bookkeeping
  • Cooking
  • Banquet Experience
  • POS
  • Kitchen Management Experience
  • Catering
  • Office Management
  • Property leasing
  • Customer service
  • Communication skills
  • Time management
  • Sales
  • Office experience
  • Cash handling
  • Front desk
  • Cash register
  • Bartending
  • Property management
  • Leadership
  • Organizational skills
  • Microsoft Office
  • Phone etiquette
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Account management
  • Hotel experience
  • Medical office experience
  • Medical terminology
  • Upselling
  • Customer retention
  • Conflict management
  • Data entry
  • Leasing and sales

Certification

  • Driver's License
  • Customer Experience Representative, 05/01/23, Present, I completed my course and was certified as of May 2023

Additional Information

My most enjoyable position is customer service, I am an Experienced Customer service Rep. I am very good with numbers, people, public, sales, I know some computer skills, and I'm a fast learner. I have experience in food, cleaning, retail, sales, receptionist, filing, shipping, receiving, stocking, cooking. I have worked for different companies in the past 20 years. I have been an all around kind of worker so I have a lot of experience.

Personal Information

  • Willing To Relocate: Anywhere
  • Title: Bartender/cook

Timeline

Leasing Agent

Ressco
08.2023 - Current

Customer Experience Representative

CATA
08.2021 - 08.2022

Uber Eats Driver

UberEATS
01.2018 - 01.2019

Bartender/cook

Ema Enterprise
11.2013 - 05.2020

Secretary, Book Keeper

Door Service
07.2009 - 03.2011

Appointment Setter

Healthcare Solutions Agency
09.2008 - 04.2009

Sales, Customer Service

Evolve Teleservices Inc
06.2006 - 04.2010

Sales, Customer Service

Protocol Inc
06.2001 - 03.2004

High school or equivalent -

West jr

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Mary Moody