Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MARY MOORE

Atlanta,GA

Summary

My goal is to have an elevating position with a progressive organization that values dedication, outstanding performance, and offers potential for career growth. Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.

Overview

19
19
years of professional experience

Work History

Leasing Manager

Icon Property Management
06.2021 - Current
  • Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
  • Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
  • Established key relationships with potential leasers and renters.
  • Collected, completed, and processed lease applications.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Managed daily and weekly marketing and leasing plans.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.

Grievance and Appeals Coordinator

Centers Plan for Healthy Living
09.2018 - 06.2021
  • Process member-related Grievances and Appeals
  • Combining case documents, tracking, and implementing complaint resolutions with accordance to organizational regulatory guidelines
  • To ensure member's trust, and satisfaction
  • Monitored and input data correspondence of verbal and written member's grievances and appeals, into companies Case Trakker program
  • Conduct relevant research into complaints, also involving coordination, collaboration, and frequent communication with various departments to collect additional information, as necessary
  • Resolve in compliance with timeliness requirements, to remain and ensure continuance of high standards and accuracy
  • Prepare, generate, outgoing mail, containing case forms, correspondence, and other Grievance and Appeals related communication.
  • Acted as a departmental resource on appeals matters.
  • Created, composed and maintained appeal response templates.
  • Coordinated with senior specialist to compose appeal responses.
  • Responded to attorney inquiries and litigation notices.

Office Manager/ HR Coordinator

Alternative/Value Care at Home
07.2012 - 09.2018
  • Maintain office staff by recruiting, orienting, and training employees
  • Coordinate meetings with clients and events
  • Organized weekly staff meetings
  • Review and analyze special reports
  • Oversaw staff schedules and payroll
  • Summarizing information & identifying trends to keep management informed.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.

Senior Administrative Coordinator

All Nation Services
01.2009 - 07.2012
  • Interact and coordinate care with clinical team, establishing project timelines and an efficient sequence of events
  • Organized and notified clinical team with weekly schedules
  • Managed calendars in Outlook and oversee multiple dedicated in-boxes
  • Reviews and evaluates existing clerical systems to maximize efficiency for daily updates.
  • Maintained strict confidentiality regarding sensitive information while completing various administrative tasks such as filing or data entry projects.
  • Reduced operational costs with diligent expense tracking and budget management.
  • Optimized workflow efficiency within the department by continuously evaluating current procedures for potential improvements or adjustments.
  • Streamlined office operations by implementing efficient administrative systems and processes.
  • Improved interdepartmental collaboration by establishing clear communication channels and fostering professional relationships.

Operations Manager

United Nurses of America
05.2005 - 01.2009
  • Implemented and adhered to government regulations and corporate policies and procedures
  • Achieved business objectives, cultivated relationships, and increased market shares
  • Prepared, managed, and analyzed yearly operating budget
  • Managed company payroll, quarterly tax filing and handled all invoices.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.

Education

Esthetician/ Makeup Artist -

Cortiva Institute
Pompano Beach, FL

Surgical Tech -

Sanford Brown
Ft. Lauderdale, FL

Medical Assisting & Administrator -

Concorde Career Institute
Fort Lauderdale, FL

Skills

  • Medical Manager
  • Microsoft Word
  • Excel
  • Outlook
  • Quick book
  • PowerPoint
  • Med act
  • Human Resources
  • Type 50 wpm
  • Billing
  • Medicare Audits
  • Denials
  • Compliance
  • Leadership
  • Ability to oversee budgeting, reporting and planning
  • Strong Verbal and Written Communication skills
  • Health Care Management Background
  • Strong Marketing skills and negotiation skills
  • Strong Supervisor Skills, ability to organize and develop operational coordination
  • Resident relations
  • Clerical skills
  • Maintaining closing ratios
  • Property Management
  • Leasing reports
  • Lease management experience
  • Social Media Marketing
  • Conducting meetings
  • Advanced bookkeeping abilities
  • Microsoft Office
  • Payment Collection
  • Data Entry

References

REFERENCES AVAILABLE UPON REQUEST

Timeline

Leasing Manager

Icon Property Management
06.2021 - Current

Grievance and Appeals Coordinator

Centers Plan for Healthy Living
09.2018 - 06.2021

Office Manager/ HR Coordinator

Alternative/Value Care at Home
07.2012 - 09.2018

Senior Administrative Coordinator

All Nation Services
01.2009 - 07.2012

Operations Manager

United Nurses of America
05.2005 - 01.2009

Esthetician/ Makeup Artist -

Cortiva Institute

Surgical Tech -

Sanford Brown

Medical Assisting & Administrator -

Concorde Career Institute

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MARY MOORE