Open To Work
Mary Moore
Sunbelt Marketing
Angier,NC
Work Preference
Job Search Status:
Open to work
Desired Job Title
Customer Service ManagerCustomer Success ManagerOperations ManagerGeneral Manager
Work Type
Full Time
Location Preference
HybridOn-SiteRemote
Location:
Angier, NCRaleigh, NC
Open to relocation:
No
Minimum Desired Compensation
$80000/yr
Important To Me
Work-life balanceCompany CultureHealthcare benefitsPaid time off
21
years of professional experience
Accomplished Client Service Manager with strong leadership abilities and a focus on continuous improvement. Experienced in managing diverse portfolios and implementing customer retention strategies to exceed client expectations.
Work History
Client Service Manager
21 Years 3 Months- Formulated and executed client communication strategies to elevate satisfaction and retention.
- Assessed client feedback to identify key trends, supporting informed decision-making for service improvements.
- Facilitated training sessions for junior staff to enhance client engagement and relationship management skills.
- Conducted regular performance reviews of client services team, driving accountability and continuous improvement.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company's reputation.
- Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly with 20 CSR associates
- Built a strong rapport with key decision-makers within client organizations, fostering trust and long-lasting partnerships.
- Managed a diverse portfolio of clients across various industries, demonstrating adaptability and expertise in catering to specific needs.
- Coordinated closely with account management teams to ensure smooth transitions between sales process completion and ongoing relationship maintenance.
- Implemented client onboarding process, ensuring smooth transition and setting stage for long-term relationships.
- Spearheaded adoption of new CRM system, significantly improving data accuracy and client relationship management.
- Fostered culture of continuous improvement, leading team meetings focused on service enhancement techniques
Education
Bachelor of Arts - Communications
- Study Abroad: London, Vienna, Prague - European Broadcast Systems
Skills
Client relationship management
Client engagement
Customer retention strategies
Onboarding process
Project oversight
Sales coordination
Cross-functional collaboration
Team leadership
Team development initiatives
Staff training
Task management
CRM management
Problem-solving
Attention to detail
Effective communication
Strong leadership
Positive mindset
Effective communication
Interests
Avid Reader
Offering time and support to shelters for animals.
Community Cleanup
Fundraising Events
Animal Welfare Advocacy
Animal Training and Certification
Timeline
Client Service Manager
Sunbelt Marketing
06.2005 - CurrentRead More
Gustavus Adolphus College
Bachelor of Arts from Communications
Read More