Summary
Overview
Work History
Education
Skills
Additional Information - Professional Memberships
Timeline
MARY MORAN

MARY MORAN

KATY,UNITED STATES

Summary

VP of Operations & Program Management with over 23 years of extensive expertise in the telecommunications sector, known for driving strategic initiatives that enhance operational efficiency and customer experience. Demonstrates a visionary approach in business development, leveraging skills in strategic planning, leadership, and stakeholder management to deliver transformative results. Passionate about fostering innovation and collaboration, continuously seeking opportunities to optimize processes and build high-performing teams.

Overview

23
23
years of professional experience

Work History

DIRECTOR, CONSTRUCTION

Ezee Fiber
01.2024 - Current
  • Built a team and established vital procedures-including documentation processes, job descriptions, core competencies, and training-at a startup telecommunications company
  • Currently oversee end-to-end construction processes for installing fiber internet to homes, multi-dwelling units, enterprises, and greenfield sites across the Houston market
  • Achieved unprecedented results in achieving over 170,000 Homes passed in one year.
  • Lead and continually develop a team to achieve extraordinary accomplishments through ongoing innovation, teamwork, and dedication to operational excellence
  • Manage GC agreements, creating processes implemented across all markets for hiring, onboarding, and exiting GCs in accordance with MSAs
  • Forge relationships with municipalities to facilitate positive community relationships and remediate construction issues
  • Decreased support staff costs by 50% by onboarding a new staffing vendor and negotiating favorable contract terms.
  • Empowered staff to transform community situations into opportunities for positive engagement and business growth by launching employee referral incentive programs enabling staff to earn commissions for every referred sale
  • Streamlined project execution and improved quality by creating risk mitigation plans for all projects, leveraging experience to implement strategies minimizing impact of potential issues, including proactive communication with jurisdictions and effective notifications to potential customers
  • Advanced consistent performance across all regions by designing and delivering multiple comprehensive training sessions for internal employees and contractors.
  • Improved employee engagement and management by creating high-impact tools, including templates for one-on-one weekly assessments, self-evaluations, manager and staff feedback, and professional growth and development

DIRECTOR OF NETWORK ENGINEERING & OPERATIONS

T-Mobile USA
01.2020 - Current
  • Promoted to replace a 20-year veteran and lead the 90 employees, partners, and contractors of the RF Engineering, Site Development, Field Operations, and Switch Operations functions across northern Ohio, western Pennsylvania, and West Virginia
  • Identify and pursue opportunities for operational efficiencies, cost savings, and talent reallocation
  • Completed the acquisition of a regional network serving rural communities in the unprecedented time of one year by designing and overseeing implementation of a comprehensive strategic plan
  • Originated the inaugural peer-to-peer training program, eventually adopted as a corporate initiative, that provided a venue for new employees to learn from veterans through a curriculum that combined basic job requirements and management's requests for skill improvements
  • Pushed the section from the worst performer to #1 nationally and still maintain the status by changing attitudes and behaviors through enhancing team collaboration, empowering employee action, providing personal support, maintaining an open-door policy, and unashamedly recognizing individual and group successes

MARKET MANAGER

T-Mobile USA
01.2010 - 01.2020
  • Served as the first nationwide female market manager guiding eight direct reports and a team of 40 overseeing network engineering and operations, system upgrades, new cell-site development, and RF design
  • 67% rise in successful troubleshooting versus equipment replacement produced by classroom instruction for technicians with a mobile hands-on training center that simulated real-world problems in a laboratory setting
  • Boosted national technical proficiency by helping introduce a system-wide competition (Tech Olympics) in which 60+ contestants vied to provide the best and fastest remedies to mechanical problems
  • Championed formation of a national policy defining how to minimize the danger to technicians affecting repairs by leading efforts to gather and analyze data outlining questionable or clearly unsafe work areas
  • Directed service rollout into six new markets while simultaneously managing a functioning operation by preparing an action plan that trained employees, updated vendors on expectations and timing, and accounted for potential risks
  • 3% boost in market share to 27% attained through closing the company's largest sales contract based on engineering capability by showing the sales team areas of service availability having no or only a small number of customers

SENIOR DEVELOPMENT MANAGER

T-Mobile USA
01.2006 - 01.2010
  • Rebuilt the market through strategic operational and fiscal planning, cultivating influential government and market relationships, and expediting a high-volume cell-site build project in an often sensitive, politically charged setting
  • Achieved concurrently the largest network expansion in company history and number one performance rating by taking on more responsibilities and performing more activities than required by the job description
  • Assisted attainment of local marketing objectives by providing a vision of creating community partnerships that favored network upgrades capable of satisfying customer needs and empowering employees to execute the plan
  • Established the company as an accepted partner of state and local governments by devising plans for building a new, upgrading an existing network, and bolstering collaboration between internal and external entities
  • Secured the industry's first seat with the regional Emergency Operations Center with an opportunity to contribute to the design of disaster recovery strategies by conducting a grassroots campaign to join businesses, communities, and government agencies as a member of the local Emergency Support Function

DEVELOPMENT MANAGER

T-Mobile USA
01.2004 - 01.2006
  • Directed site acquisition in northern California through a joint venture
  • Conducted extensive due diligence, prepared detailed contingency plans, and formatted and enforced performance guidelines for in-market vendors
  • Integrated an existing competitive network into the company's system by piloting the acquisition and decommissioning of telecommunication services, auditing zoning and leasing arrangements, and forming teams to manage the properties
  • Raised performance across the organization by instilling in operational teams a reverence for proper process, teaching correct procedures, and conducting formal recognition of successful individuals and groups

REAL ESTATE MANAGER

T-Mobile USA
01.2002 - 01.2004
  • Closed municipal transactions, devised alternative solutions to overcome zoning issues, and joined with the technical director to meet specific market needs
  • Managed a 75-person group of legal, zoning, and planning consultants and independent contributors
  • Constructed the most sites ever in a single year, five times more growth than the predecessor, by developing an expertise in zoning and permitting, forging partnerships with municipal leaders, and expediting building activities
  • Strengthened brand awareness by designing projects that promoted the company's support of schools, associations, and community action committees

Education

BACHELOR OF SCIENCE - POLITICAL SCIENCE

Illinois State University, Normal, Illinois
06.1999
Internship - Public Defender's Office

GREEN BELT CERTIFICATION -

Six Sigma
01.2024

STRATEGIC LEADERSHIP -

ExecOnline
12.2019

WHITE BELT CERTIFICATION -

Six Sigma
12.2019

Skills

  • Strategic Business Insight
  • Operational Strategy Development
  • Strategic Leadership
  • Strategic Development
  • Risk Mitigation Strategies
  • Procurement Oversight
  • Project Execution
  • Organizational Change Management
  • Team Development
  • Revenue Growth Initiatives
  • Telecommunications Expertise
  • Network Infrastructure Management
  • Customer Satisfaction Improvement
  • Operational Efficiency Enhancement
  • Stakeholder Engagement

Additional Information - Professional Memberships

  • American Women's Business Association (AMWA)
  • International Association of Women (IAW)
  • Woman in Leadership - Ashland University, Board Member & Advisor
  • WICT Member 2024

Timeline

DIRECTOR, CONSTRUCTION - Ezee Fiber
01.2024 - Current
DIRECTOR OF NETWORK ENGINEERING & OPERATIONS - T-Mobile USA
01.2020 - Current
MARKET MANAGER - T-Mobile USA
01.2010 - 01.2020
SENIOR DEVELOPMENT MANAGER - T-Mobile USA
01.2006 - 01.2010
DEVELOPMENT MANAGER - T-Mobile USA
01.2004 - 01.2006
REAL ESTATE MANAGER - T-Mobile USA
01.2002 - 01.2004
Six Sigma - GREEN BELT CERTIFICATION,
ExecOnline - STRATEGIC LEADERSHIP,
Six Sigma - WHITE BELT CERTIFICATION,
Illinois State University - BACHELOR OF SCIENCE, POLITICAL SCIENCE
MARY MORAN