MARY MORAN

Work History

DIRECTOR, CONSTRUCTION

Ezee Fiber

01.2024 - Current

Built a team and established vital procedures-including documentation processes, job descriptions, core competencies, and training-at a startup telecommunications company
Currently oversee end-to-end construction processes for installing fiber internet to homes, multi-dwelling units, enterprises, and greenfield sites across the Houston market
Achieved unprecedented results in achieving over 170,000 Homes passed in one year.
Lead and continually develop a team to achieve extraordinary accomplishments through ongoing innovation, teamwork, and dedication to operational excellence
Manage GC agreements, creating processes implemented across all markets for hiring, onboarding, and exiting GCs in accordance with MSAs
Forge relationships with municipalities to facilitate positive community relationships and remediate construction issues
Decreased support staff costs by 50% by onboarding a new staffing vendor and negotiating favorable contract terms.
Empowered staff to transform community situations into opportunities for positive engagement and business growth by launching employee referral incentive programs enabling staff to earn commissions for every referred sale
Streamlined project execution and improved quality by creating risk mitigation plans for all projects, leveraging experience to implement strategies minimizing impact of potential issues, including proactive communication with jurisdictions and effective notifications to potential customers
Advanced consistent performance across all regions by designing and delivering multiple comprehensive training sessions for internal employees and contractors.
Improved employee engagement and management by creating high-impact tools, including templates for one-on-one weekly assessments, self-evaluations, manager and staff feedback, and professional growth and development

DIRECTOR OF NETWORK ENGINEERING & OPERATIONS

T-Mobile USA

01.2020 - Current

Promoted to replace a 20-year veteran and lead the 90 employees, partners, and contractors of the RF Engineering, Site Development, Field Operations, and Switch Operations functions across northern Ohio, western Pennsylvania, and West Virginia
Identify and pursue opportunities for operational efficiencies, cost savings, and talent reallocation
Completed the acquisition of a regional network serving rural communities in the unprecedented time of one year by designing and overseeing implementation of a comprehensive strategic plan
Originated the inaugural peer-to-peer training program, eventually adopted as a corporate initiative, that provided a venue for new employees to learn from veterans through a curriculum that combined basic job requirements and management's requests for skill improvements
Pushed the section from the worst performer to #1 nationally and still maintain the status by changing attitudes and behaviors through enhancing team collaboration, empowering employee action, providing personal support, maintaining an open-door policy, and unashamedly recognizing individual and group successes

MARKET MANAGER

T-Mobile USA

01.2010 - 01.2020

Served as the first nationwide female market manager guiding eight direct reports and a team of 40 overseeing network engineering and operations, system upgrades, new cell-site development, and RF design
67% rise in successful troubleshooting versus equipment replacement produced by classroom instruction for technicians with a mobile hands-on training center that simulated real-world problems in a laboratory setting
Boosted national technical proficiency by helping introduce a system-wide competition (Tech Olympics) in which 60+ contestants vied to provide the best and fastest remedies to mechanical problems
Championed formation of a national policy defining how to minimize the danger to technicians affecting repairs by leading efforts to gather and analyze data outlining questionable or clearly unsafe work areas
Directed service rollout into six new markets while simultaneously managing a functioning operation by preparing an action plan that trained employees, updated vendors on expectations and timing, and accounted for potential risks
3% boost in market share to 27% attained through closing the company's largest sales contract based on engineering capability by showing the sales team areas of service availability having no or only a small number of customers

SENIOR DEVELOPMENT MANAGER

T-Mobile USA

01.2006 - 01.2010

Rebuilt the market through strategic operational and fiscal planning, cultivating influential government and market relationships, and expediting a high-volume cell-site build project in an often sensitive, politically charged setting
Achieved concurrently the largest network expansion in company history and number one performance rating by taking on more responsibilities and performing more activities than required by the job description
Assisted attainment of local marketing objectives by providing a vision of creating community partnerships that favored network upgrades capable of satisfying customer needs and empowering employees to execute the plan
Established the company as an accepted partner of state and local governments by devising plans for building a new, upgrading an existing network, and bolstering collaboration between internal and external entities
Secured the industry's first seat with the regional Emergency Operations Center with an opportunity to contribute to the design of disaster recovery strategies by conducting a grassroots campaign to join businesses, communities, and government agencies as a member of the local Emergency Support Function

DEVELOPMENT MANAGER

T-Mobile USA

01.2004 - 01.2006

Directed site acquisition in northern California through a joint venture
Conducted extensive due diligence, prepared detailed contingency plans, and formatted and enforced performance guidelines for in-market vendors
Integrated an existing competitive network into the company's system by piloting the acquisition and decommissioning of telecommunication services, auditing zoning and leasing arrangements, and forming teams to manage the properties
Raised performance across the organization by instilling in operational teams a reverence for proper process, teaching correct procedures, and conducting formal recognition of successful individuals and groups

REAL ESTATE MANAGER

T-Mobile USA

01.2002 - 01.2004

Closed municipal transactions, devised alternative solutions to overcome zoning issues, and joined with the technical director to meet specific market needs
Managed a 75-person group of legal, zoning, and planning consultants and independent contributors
Constructed the most sites ever in a single year, five times more growth than the predecessor, by developing an expertise in zoning and permitting, forging partnerships with municipal leaders, and expediting building activities
Strengthened brand awareness by designing projects that promoted the company's support of schools, associations, and community action committees

Summary

Overview

Work History

DIRECTOR, CONSTRUCTION

DIRECTOR OF NETWORK ENGINEERING & OPERATIONS

MARKET MANAGER

SENIOR DEVELOPMENT MANAGER

DEVELOPMENT MANAGER

REAL ESTATE MANAGER

Education

BACHELOR OF SCIENCE - POLITICAL SCIENCE

GREEN BELT CERTIFICATION -

STRATEGIC LEADERSHIP -

WHITE BELT CERTIFICATION -

Skills

Additional Information - Professional Memberships

Timeline

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