Summary
Overview
Work History
Education
Skills
Timeline
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Mary Morrison

Mary Morrison

N, Fort Myers,Florida

Summary

Driven by a commitment to excellence, I leveraged strong multitasking and customer service skills at Buffalo Wild Wings to enhance food quality and dining experience. Mastering cooking techniques and sanitation practices, I contributed to a significant improvement in service efficiency and customer satisfaction, embodying a results-oriented approach with a focus on safety and teamwork.

Overview

16
16
years of professional experience

Work History

Cook

Buffalo Wild Wings
05.2022 - 02.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Cashier Team Lead

Bingo Hall
01.2014 - 09.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Collaborated with management to develop strategies for improving the overall shopping experience.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Transporter

By Driver
01.2007 - 06.2017
  • Warmly greeted patients and visitors and made each feel welcome.
  • Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
  • Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
  • Upheld compliance with federal, state, and local regulations governing commercial transportation operations.

Education

Cape Coral High
Cape Coral, FL

Skills

  • Customer Service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Food Preparation
  • Strong attention to safe food handling procedures
  • Frying
  • Cooking techniques
  • Knife Skills
  • Sanitation
  • Supply Restocking
  • Surface cleaning
  • Hospitality and service industry background
  • Food presentation
  • Sanitation Practices
  • Grilling
  • Contamination prevention
  • Food Waste Reduction
  • Performance Improvement
  • Food plating and presentation
  • Portion Control
  • Food Plating
  • Plating and presentation
  • Ingredients measuring
  • Allergen awareness
  • Food spoilage prevention
  • Ingredient Selection
  • Food presentation talent
  • Food Storage
  • Teamwork and Collaboration
  • Cleaning and sanitization
  • Works Well Under Pressure
  • Safe Food Handling
  • Multitasking and Organization
  • Efficient multitasking
  • Kitchen Organization
  • Kitchen Sanitation
  • Flexible Schedule
  • Baking and broiling skills
  • Garnishing and Plating

Timeline

Cook

Buffalo Wild Wings
05.2022 - 02.2023

Cashier Team Lead

Bingo Hall
01.2014 - 09.2021

Transporter

By Driver
01.2007 - 06.2017

Cape Coral High

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Mary Morrison