Mary Morton
Copperas Cove,TX
Summary
Dynamic sales and marketing professional with over 10 years of experience in optimizing customer engagement and building high-performing client relationships, along with more than 5 years in sales. Recognized for transforming inefficient systems into effective client acquisition strategies, demonstrating a strong ability to identify and address root causes of performance dips. Detail-oriented and confident, with a natural talent for motivating and guiding clients toward success through effective communication both online and offline. Eager to leverage coaching, sales, and analytical skills in a challenging remote marketing or client success role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pre Purchase Advisor/Professional Account Manager
The RTA Store
05.2024 - 07.2025
- Established strong relationships with stakeholders to drive strategic partnerships and collaborative projects.
- Assist customers and business owners with kitchen/bathroom design projects.
- Manage client relationships from inquiry to purchase, ensuring design accuracy and satisfaction.
- Coordinate with contractors, designers, and vendors to ensure timely delivery and project success
- B2B
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
Patient Support Coordinator
Hearing Life
11.2023 - 05.2024
- - Conducted root-cause analysis on scheduling inefficiencies to streamline client intake.
- - Educated clients using video demos and live consultations.
- - Delivered top-tier customer service while managing EHR systems and insurance coordination.
- - Handled follow-up strategies to ensure patient success and compliance.
Pharmaceutical Sales Representative
IQVIA
09.2022 - 05.2023
- - Consulted physicians and pharmacists to build trust and improve prescribing outcomes.
- - Created targeted strategies that improved customer acquisition and loyalty.
- - Delivered high-value product presentations both in person and via video.
- - Partnered with cross-functional teams to refine pull-through strategies.
- Managed approximately 150-350 calls a day depending on queue
- Set 120 appointments a day with Physicians and Pharmacist
Customer Service Representative
Terminix
06.2022 - 09.2022
- - Resolved customer issues quickly with a confident, solutions-first approach.
- - Collaborated across departments to ensure smooth operations.
- - Maintained detailed customer records and handled account escalations.
Customer Service/Sales Representative
IQOR Holdings Inc.
01.2021 - 06.2022
- - Managed cold calling and lead generation campaigns.
- - Increased sales performance through persuasive communication and follow-ups.
- - Coordinated with teams to maintain "client acquisition machine" efficiency.
Customer Service Representative
GC Services
08.2014 - 11.2017
- - Handled 75+ customer calls daily, solving billing and service issues.
- - Built trust with customers through proactive communication and accuracy.
- - Hit service and upsell targets consistently.
Teacher
Cornerstone Daycare Center
08.2013 - 06.2014
- - Developed growth plans tailored to diverse learning styles.
- - Delivered engaging lessons while managing a busy classroom.
- - Facilitated parent meetings with clarity and empathy.
HHV Administrative Assistant
TADS PGS Inc
07.2013 - 08.2013
- - Coordinated military deployment training schedules and logistics.
- - Maintained precise documentation and reporting.
Education
High School Diploma -
Sussex Central High School
06.2012
Skills
- - Digital Marketing Fundamentals
- - CRM Tools (Salesforce, EHR, proprietary systems, Hubspot, Google Suite)
- - Video & Verbal Communication
- - Process Troubleshooting
- - Client Onboarding & Retention
- - Leadership & Team Collaboration
- - Data Entry & Reporting
- - "Client Acquisition Machine" Builder
- - Conflict Resolution
- SaaS Implementation & Onboarding
- B2B Client Relationship Management
- Project Coordination & Timeline Management- Process Optimization & Troubleshooting
- Communication & Presentation Skills (Video/In-Person)-
- Cross-Functional Team Collaboration-
- Client Retention & Growth Strategies-
- Data Analysis & Reporting
- Conflict Resolution & Negotiation
- - Time & Project Management
- Church Leadership & Support: Coordinating services and events, leading small groups, organizing volunteers, assisting with communications and outreach, and helping evaluate new building locations
- Finance & Grants: Supporting the finance team, assisting with budgeting/reporting, and researching grant opportunities
- Technical & Creative: Assisting with audio/visual setup, livestreams, media presentations, and social media updates
Certification
- Women's Entrepreneurship Certificate
- Cornell University
Timeline
Pre Purchase Advisor/Professional Account Manager
The RTA Store
05.2024 - 07.2025
Patient Support Coordinator
Hearing Life
11.2023 - 05.2024
Pharmaceutical Sales Representative
IQVIA
09.2022 - 05.2023
Customer Service Representative
Terminix
06.2022 - 09.2022
Customer Service/Sales Representative
IQOR Holdings Inc.
01.2021 - 06.2022
Customer Service Representative
GC Services
08.2014 - 11.2017
Teacher
Cornerstone Daycare Center
08.2013 - 06.2014
HHV Administrative Assistant
TADS PGS Inc
07.2013 - 08.2013
High School Diploma -
Sussex Central High School