Mary Motl
College Station
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Deli Service Clerk
Kroger
04.2024 - Current
- Optimized workflow processes within the department to maximize productivity while minimizing labor costs associated with daily operations.
- Reduced waste through effective inventory management and rotation of perishable items.
- Enhanced overall store image by maintaining a professional demeanor and appearance in accordance with company standards.
- Collaborated with team members to complete tasks efficiently and maintain a positive work environment.
- Supported department management by assisting with scheduling, training new employees, and monitoring team performance to ensure consistency in service delivery.
Murray's Lead
Kroger
06.2021 - 04.2024
- Collaborated with store management to plan and execute successful cheese promotions and events.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Oversaw efficient inventory stocking and supply rotation.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
Payroll Clerk
Kroger
01.2017 - 06.2021
- Maintain payroll information by calculating, collecting, and entering data
- Verify timekeeping records and handle any discrepancies with employees
- Initiate direct deposits and prepare manual checks for over 200 employees
- Maintain and protect employees' and payroll operations' confidentiality
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
Customer Service Representative
Kroger
01.2016 - 06.2021
- Confer with customers by telephone or in person to provide information about products
- Issue receipts, refunds, credits, or change due to customer order discrepancies
- Handle large quantities of money on a daily basis in order to help finalize our customers' needs
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts with empathy, resulting in increased loyalty and repeat business
- Counted and deposited large amounts of money every night before closing
File Maintenance Clerk
Kroger
01.2016 - 06.2021
- Assist in changing out price tags on the shelves to ensure that they reflect the weekly sale items
Cashier
Kroger
09.2012 - 01.2016
- Operated a cash register for cash, check, and credit card transactions with excellent accuracy
- Totaled bills and calculated transactions
- Directed customers to correct item locations
Courtesy Clerk
Kroger
10.2011 - 09.2012
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Helped customers take merchandise out of store and loaded items into vehicles.
Education
Associate - Liberal Arts & Sciences
Blinn College
Bryan, TX12.2017
Skills
- Payroll
- Kronos
- Retail Sales
- Time management
- Organizational skills
- Microsoft Word
- Customer service
- Food safety
- Active listening
- Critical thinking
Certification
- Food Handler Certification, 11/01/22 to 11/01/24
- Basic Life Support (BLS), 11/01/22 to 11/01/24
- CPR/AED, 11/01/22 to 11/01/24
Personal Information
Willing To Relocate: Anywhere
Timeline
Deli Service Clerk
Kroger
04.2024 - Current
Murray's Lead
Kroger
06.2021 - 04.2024
Payroll Clerk
Kroger
01.2017 - 06.2021
Customer Service Representative
Kroger
01.2016 - 06.2021
File Maintenance Clerk
Kroger
01.2016 - 06.2021
Cashier
Kroger
09.2012 - 01.2016
Courtesy Clerk
Kroger
10.2011 - 09.2012
Associate - Liberal Arts & Sciences
Blinn College
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