Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mary Moya

Key West,FL

Summary

Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

9
9
years of professional experience

Work History

Retail Sales Associate

JM wireless
Key West, FL
01.2025 - Current
  • Used product knowledge to suggest items to match client needs.
  • Participated in team meetings and training sessions.
  • Demonstrated knowledge of store products and services.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Provided product information and answered customer questions.
  • Stocked shelves with merchandise according to company standards.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Kept informed about new products arriving at the store on a regular basis.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Initiated friendly conversation with customers to determine level of assistance required.

Retail Store Manager

Talkmore Wireless
Key West, FL
12.2020 - 01.2025
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Conducted regular meetings with staff members to discuss performance issues or new initiatives.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Prepared staff work schedules and assigned team members to specific duties.

Retail Store Manager

0miles Communications
Key West, FL
09.2015 - 12.2020
  • Drafted detailed reports on store performance for upper management review.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Developed and maintained store policies and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Prepared staff work schedules and assigned team members to specific duties.

Education

High School Diploma -

Cuba
Cuba
06-2013

Skills

  • Store opening and closing
  • Customer service
  • Retail sales
  • POS system operation
  • Inventory audits
  • Stocking and receiving
  • Conflict resolution
  • Teamwork
  • Relationship building
  • Loyalty promotion
  • Customer follow-up
  • Money handling
  • Phone etiquette
  • Positive and professional
  • Friendly and outgoing
  • Calm demeanor

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Elementary

Timeline

Retail Sales Associate

JM wireless
01.2025 - Current

Retail Store Manager

Talkmore Wireless
12.2020 - 01.2025

Retail Store Manager

0miles Communications
09.2015 - 12.2020

High School Diploma -

Cuba
Mary Moya