Summary
Overview
Work History
Education
Skills
Timeline
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Mary Mullis

Earlville,IA

Summary

Dynamic professional with a proven track record at TOMY International and Mirage Properties, excelling in customer service and problem-solving. Enhanced customer satisfaction through effective complaint resolution and feedback integration. Skilled in team leadership and staff training, fostering a collaborative environment that drives repeat business and tenant retention.

Overview

24
24
years of professional experience

Work History

Assistant Manage

TOMY International
10.2011 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Apartment Manager

Mirage Properties
04.2001 - 10.2011
  • Oversaw daily operations for multi-family residential properties, ensuring high tenant satisfaction and retention.
  • Managed leasing process, including application reviews, lease agreements, and move-in coordination.
  • Developed and implemented maintenance schedules to enhance property conditions and minimize downtime.
  • Trained and mentored staff in customer service protocols and operational procedures for optimal performance.
  • Streamlined communication between tenants and management, fostering a collaborative living environment.

Education

Bachelors Degree in Psychology - Counseling Psychology

Upper Iowa University
Fayette, IA

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Staff management
  • Recruiting and interviewing
  • Policy enforcement
  • Employee performance evaluation
  • Project management abilities
  • Cost control
  • Performance evaluation
  • Customer service and satisfaction
  • Budget assistance
  • Hiring and training
  • Staff training
  • Customer relationship management
  • Scheduling and coordinating
  • Professional and courteous

Timeline

Assistant Manage

TOMY International
10.2011 - Current

Apartment Manager

Mirage Properties
04.2001 - 10.2011

Bachelors Degree in Psychology - Counseling Psychology

Upper Iowa University

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Mary Mullis