Mary Munoz
Northbend
Summary
Dynamic sales professional with a proven track record at Victra Verizon Wireless, adept in customer relationship building and sales expertise. Excelled in enhancing client satisfaction and expanding customer base, significantly increasing sales revenue. Skilled in interpersonal communication and strategic sales planning, consistently surpassing quotas. Trained in product and service knowledge, contributing to team success through exemplary customer service and retention strategies.
Overview
4
4
years of professional experience
Work History
Sales Representative
Victra Verizon Wireless
01.2023 - 12.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Trained new employees on customer service, money handling and organizing strategies.
- Consulted with businesses to supply accurate product and service information.
Office Clerk / Janitor
CRIT Autoshop
01.2021 - 01.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Responded to inquiries from callers seeking information.
- Coordinated and scheduled meetings and appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Edited documents to keep company materials free of grammar errors.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Kept building spaces premises clean inside and outside.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Input data into spreadsheets and databases.
Education
No Degree - Medical Assistant
Inland Empire
San Bernardino, CA06-2017
GED -
Inland Empire
San Bernardino, CA09-2016
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales closing
- Customer retention
- Upselling
- Cold calling
Timeline
Sales Representative
Victra Verizon Wireless
01.2023 - 12.2024
Office Clerk / Janitor
CRIT Autoshop
01.2021 - 01.2023
No Degree - Medical Assistant
Inland Empire
GED -
Inland Empire
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