Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Murphy

Belton

Summary

Dynamic Service Coordinator with a proven track record at Home Instead, excelling in client advocacy and accurate recordkeeping. Leveraged strong organizational skills to enhance client satisfaction and streamline onboarding processes. Adept in MS Office, I fostered effective communication and teamwork, ensuring high-quality service delivery and employee retention.

Overview

13
13
years of professional experience

Work History

Service Coordinator

Home Instead
01.2025 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Assisted with personnel records management to support recordkeeping accuracy.
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and care givers.
  • Organized training sessions for staff, raising quality of customer service provided.
  • Microsoft and excel experience.

Customer Service Representative

Loop 363 Animal Hospital
09.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Count cash in morning and at the end of day.
  • Deposit money in to bank account
  • Run EOD report and email it to management.
  • Clean office, take trash out.
  • In put medication request, patient weights.

Caregiver

Luvida Memory Care
03.2018 - 07.2020
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Caregiver

Home Instead
03.2016 - 03.2018
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted patients with self-administered medications.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Customer Service Representative

Baylor Scott and White Hospital
08.2012 - 03.2016
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Answer phones
  • Schedule maintenance work orders, Shuttle rides
  • Dispatch to security and transporters.
  • Microsoft skills, excel skills

Education

Belton High School
Belton, TX

Skills

  • Telephone communication
  • Accurate recordkeeping
  • Client advocacy
  • Notetaking and documentation
  • Detail orientation
  • MS office expertise
  • Time management
  • Organizational skills
  • Multitasking Abilities
  • Teamwork

Timeline

Service Coordinator

Home Instead
01.2025 - Current

Customer Service Representative

Loop 363 Animal Hospital
09.2023 - Current

Caregiver

Luvida Memory Care
03.2018 - 07.2020

Caregiver

Home Instead
03.2016 - 03.2018

Customer Service Representative

Baylor Scott and White Hospital
08.2012 - 03.2016

Belton High School

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