Mary Mustain
Mustang,OK
Summary
Proactive Assistant Body Shop Manager with extensive experience in supervising shop operations and enhancing customer satisfaction through efficient repair order management and quality control. Strong skills in insurance claim handling, employee training, and workflow optimization. Bringing robust repair knowledge and a commitment to improving team productivity and customer relationships.
Overview
7
7
years of professional experience
Work History
Assistant Body Shop Manager
Rush Enterprises
10.2020 - Current
- Resolved customer complaints promptly, demonstrating empathy and professionalism in all interactions to maintain positive relationships.
- Built strong relationships with insurance companies, leading to faster claim processing and improved customer service.
- Supervised and managed shop operations and tasks.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Enhanced customer satisfaction by efficiently managing repair orders and providing timely updates on the progress.
- Coordinated and supervised 13-20 technicians and assigned tasks and work orders.
- Assisted in recruiting, hiring and training of team members.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Maintained employee morale and increased production
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Body Shop Estimator
Rush Enterprises
05.2018 - 10.2020
- Increased customer satisfaction by providing accurate and timely repair estimates for body shop services.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Examined vehicles to determine extent of damage and repairs required.
- Ensured consistent quality control through thorough inspections of completed work before releasing vehicles back to customers.
- Improved workflow efficiency in the body shop by collaborating with technicians to identify bottlenecks and implement solutions.
- Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
Receptionist
Rush Enterprises
10.2017 - 05.2018
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, and telephone.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
Yukon High School
Yukon, OK05-2010
Skills
- Automotive Repair Knowledge
- Employee Training
- Workflow Optimization
- Insurance Claim Handling
- Quality Control
- Team development and supervision
- Customer Service
- Problem-Solving
- Time Management
- Reliability
- Team Leadership
- Customer Relations
Timeline
Assistant Body Shop Manager
Rush Enterprises
10.2020 - Current
Body Shop Estimator
Rush Enterprises
05.2018 - 10.2020
Receptionist
Rush Enterprises
10.2017 - 05.2018
Yukon High School