Mary M. Ward
Brighton,MI
Summary
Experienced with advanced skincare treatments and client consultations. Utilizes leadership skills to guide and mentor team members effectively. Track record of maintaining high client satisfaction through personalized skincare solutions. Operations professional with extensive experience in driving operational excellence and implementing innovative solutions. Known for fostering collaborative team environments and delivering consistent results. Expertise in process improvement, project management, and strategic planning.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Esthetician
Med1 Aesthetics
Ann Arbor, Michigan
11.2021 - Current
- -Maintain stringent guidelines for cleanliness and safety per state guidelines.
- -Coordinate with vendors to obtain products and provide staff training for products.
- -Perform a variety of esthetic services.
- Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
- Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
- Streamlined appointment scheduling for better time management and increased productivity.
Day Spa Manager
The Detroit Club
Detroit, MI
03.2020 - 06.2021
- -Scheduled appointments using a multiline system.
- -Employee on boarding, continued training.
- -Completed bi-weekly payroll.
- Worked with suppliers to identify cost savings opportunities resulting in 18 % reduction in expenses.
- Implemented new scheduling software to streamline workload.
- Collaborated with marketing teams to create promotional materials and campaigns that increased brand visibility within the community.
- Managed financial aspects of the day spa business including budgeting, forecasting, expense tracking, and profit analysis.
- Enhanced customer satisfaction by implementing personalized treatment plans and delivering exceptional service.
- Implemented inventory control measures to reduce costs while maintaining high-quality products for treatments.
- Ensured compliance with state regulations for licensing, sanitation, facility maintenance, and safety protocols.
- Monitored industry trends to incorporate innovative techniques and treatments into the spa''s offerings.
- Developed training programs for new hires to ensure consistent service standards across all team members.
- Oversaw facility renovations or expansions when needed to maintain an updated appearance and accommodate growing clientele.
- Evaluated employee performance regularly, providing constructive feedback to drive continuous improvement efforts in service delivery.
- Fostered a positive work environment by addressing staff concerns promptly and encouraging open communication among team members.
- Established strong relationships with vendors to negotiate better pricing on products without compromising quality.
- Managed daily operations for smooth functioning, ensuring a clean, safe, and welcoming environment for clients.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
- Generated reports to track spa performance and make recommendations for improvement.
Interim Nursing Home Administrator
Medilodge of Capital Area
Lansing, MI
09.2019 - 01.2020
- 120 bed skilled facility
- Provided oversight and execution of multiple disciplines including:
- - Employee training, retention, recognition, and recruitment.
- -Review and enforcement of federal and state regulations, including monitoring of MSDS sheets.
Nursing Home Administrator
Ciena – Notting Hill
West Bloomfield, Michigan
03.2019 - 09.2019
- 118 bed skilled facility
- Implemented multiple plans of correction to bring organization into compliance with state and federal regulations.
- Enhanced staff morale and retention through regular team meetings, professional development opportunities, and open communication channels.
- Ensured regulatory compliance by conducting internal audits and addressing areas of improvement promptly.
- Coordinated staff schedules to maintain optimal staffing levels throughout the facility while minimizing overtime costs.
- Conducted performance evaluations for nursing home employees, providing constructive feedback to support their professional growth.
- Drove efficient use of resources within the facility through careful monitoring of equipment inventory levels.
- Championed staff recognition programs, celebrating achievements and milestones in order to boost morale and foster a positive work environment.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality care standards.
- Kept accurate records of all administrative tasks, including resident assessments, incident reports, and billing documentation to maintain transparency with stakeholders.
- Handled crisis situations calmly and efficiently, liaising with emergency services when necessary to ensure the wellbeing of all involved parties.
- Increased staff retention through introduction of continuous professional development programs and supportive leadership practices.
- Developed and enforced strict compliance protocols to ensure adherence to healthcare regulations, significantly reducing risk of fines.
- Oversaw facility maintenance and upgrades, ensuring safe and welcoming environment for residents and visitors.
- Conducted regular training sessions on emergency response procedures, significantly improving preparedness and response times.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Area Executive Director
Trilogy Health Services-Westlake
, MI
07.2018 - 01.2019
- Direct oversight of Trilogy’s largest CCRM investment in Michigan
- -Decreased employee turnover from 84% to 34% at Westlake.
- -Decreased OT at all 3 campuses from 8% to less than 3%.
- -Built relationships with multiple hospitals to include preferred provider status.
- -Increased financial growth related to both revenue and expense management.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
- Pioneered adoption of sustainable practices, leading to industry recognition and awards.
Assistant Divisional Vice President – North Michigan
Trilogy Health Service
07.2017 - 07.2018
- Operational oversight for 12 skilled nursing facilities in Michigan.
- Responsible for oversight and execution of multiple disciplines and aspects of business including:
- -Employee retention, recognition, and recruitment
- -Engagement with multiple medical directors, life enrichment for residents, clinical outcomes, social work, rehabilitation services, dietary services, accounts receivable and account payable.
- -Responsible for a multi-million dollar budget, including management of labor hours, overtime, expenses of each CCRM
- -Revenue increased by $1.6 million as a division in 2017
- -Provided support and oversight during multiple organizations state and federal survey process
- -Implemented and supported census growth initiatives in multiple varied and diverse communities resulting in improved community relationships and census growth.
Executive Director
Trilogy Health Service – The Willows at East Lansing
East Lansing, Michigan
08.2015 - 07.2017
- CCRM offering skilled nursing, assisted living and memory care – totalling 133 residents
- -Worked with multiple state and federal licensing agencies.
- -Grew relationships and community partnerships – increasing overall census by 62% in 6 months
- -Labor Management – maintain PPD through prioritizing acuity.
- -Improved Employee Customer Satisfaction scores in multiple campuses.
- -Staff turnover reduction from 72% to 32% in 6 months.
Nursing Home Administrator
Extendicare-Okemos Health and Rehabilitation Center
Okemos, Michigan
01.2012 - 08.2015
- 100 bed skilled nursing facility
- -Customer satisfaction maintained at over 98% overall satisfaction.
- -Recognized by US News and World Report as Top 100 Skilled Nursing Facility in the US.
- -CMS 5 Star increased from 3 to 5 Stars.
- -Labor and Revenue goals met by maintaining turnover, overtime, and census mix. Turnover rate less than 35%.
- Fostered a culture of continuous improvement by regularly soliciting feedback from staff members on processes and procedures.
- Facilitated smooth transitions between shifts by ensuring proper handover procedures were followed consistently.
Nursing Home Administrator
Extendicare-Tendercare Tawas City
Tawas City, Michigan
06.2008 - 01.2012
- 120 bed skilled nursing facility
- -Oversaw $900,000 renovation project of rehabilitation wing.
- -Maintained positive NOI.
- Coordinated staff schedules to maintain optimal staffing levels throughout the facility while minimizing overtime costs.
- Championed staff recognition programs, celebrating achievements and milestones in order to boost morale and foster a positive work environment.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality care standards.
Education
Bachelor of Arts - Social Work
University of Toledo
Toledo, OH01.2000
Esthetics
Douglas J Aveda Academy
Ann Arbor, MI12.2020
Skills
- Customer service
- Quality assurance
- Data analysis
- Resource allocation
- Safety procedures
- Employee training
- Documentation and reporting
- Performance monitoring
- Risk management
- Policy implementation
- Emergency response
- Vendor management
- Regulatory compliance
- Staff recruitment
Certification
Esthitician
Timeline
Lead Esthetician
Med1 Aesthetics
11.2021 - Current
Day Spa Manager
The Detroit Club
03.2020 - 06.2021
Interim Nursing Home Administrator
Medilodge of Capital Area
09.2019 - 01.2020
Nursing Home Administrator
Ciena – Notting Hill
03.2019 - 09.2019
Area Executive Director
Trilogy Health Services-Westlake
07.2018 - 01.2019
Assistant Divisional Vice President – North Michigan
Trilogy Health Service
07.2017 - 07.2018
Executive Director
Trilogy Health Service – The Willows at East Lansing
08.2015 - 07.2017
Nursing Home Administrator
Extendicare-Okemos Health and Rehabilitation Center
01.2012 - 08.2015
Nursing Home Administrator
Extendicare-Tendercare Tawas City
06.2008 - 01.2012
Bachelor of Arts - Social Work
University of Toledo
Esthetics
Douglas J Aveda Academy
Similar Profiles
Maicie LealMaicie Leal
STNA at Med1 CareSTNA at Med1 Care
Britany TilsonBritany Tilson
Customer Service Representative at Med1 SolutionsCustomer Service Representative at Med1 Solutions
Melinda`` AlmaguerMelinda`` Almaguer
CNA at Med1 CareCNA at Med1 Care
Thomas TolenThomas Tolen
News Reporter at WHMI RadioNews Reporter at WHMI Radio
Mitchell HollingsheadMitchell Hollingshead
MLO at Priority 1 Lending LLCMLO at Priority 1 Lending LLC