MARY MWETHYA
DOHA
Summary
As a dedicated Receptionist boasting six years of experience at Grams Restaurant, I am excited to offer my top-tier administrative skills and fervent passion for customer service to your esteemed team. My expertise encompasses data entry, meticulous calendar and reception management, and a strong proficiency in Microsoft Office, CRM, and email systems. With a solid background as a Nursing Assistant, I am eager to leverage my knowledge and enthusiasm to significantly enhance client experiences within your organization.
Overview
6
6
years of professional experience
Work History
RECEPTIONIST
Grams Restaurant
09.2023 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
RECEPTIONIST/HOSTESS
Al Najada Hotel by Tivoli
09.2021 - 08.2023
- Supported needs of [10]- person wait staff who attended to specific needs of countless customers daily for fast restaurant with social relevancy and intentionality.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Provided patrons with estimated waiting times during peak service hours.
- Delivered pick-up and curbside orders to guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Promoted business loyalty by fostering positive customer relationships.
RECEPTIONIST/BILLER
Assiyana Gulf Services
09.2018 - 10.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Verified accuracy of accounts payable payments, resulting in 10% reduction in payment errors and check reissues.
Education
Cerfied Nursing Assistant Program -
Imperial Management Qatar
Doha, Qatar04.2024
HND in Computer Science -
Thika School of Medical-Kenya
Thika, Kenya08.2018
Skills
- Database Management
- Email Management Systems
- CRM Software
- MIcrosoft Office Suite
- Visitor Management
- Reception Management
- Calendar Management
- Data Entry
Timeline
RECEPTIONIST
Grams Restaurant
09.2023 - Current
RECEPTIONIST/HOSTESS
Al Najada Hotel by Tivoli
09.2021 - 08.2023
RECEPTIONIST/BILLER
Assiyana Gulf Services
09.2018 - 10.2020
Cerfied Nursing Assistant Program -
Imperial Management Qatar
HND in Computer Science -
Thika School of Medical-Kenya
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