Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mary Mwikali

Handyman
Doha,Qatar

Summary

A hard working professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner ,yet flexible to multitask when necessary . Customer focus with a diverse industry experience .enjoys learning new programs and processes .

Seeking to obtain a job within the chosen field that will challenge and allow to use education, skills and past experiences in a way that is mutually beneficial to both, and allow future growth advancement

Overview

5
5
years of professional experience
9
9
years of post-secondary education
7
7
Certifications

Work History

Handyman

Salwa Beach Resort And Villas
Doha , Qatar
04.2022 - Current
  • Working frequently with mechanical and plumbing system
  • Monitoring flows, pressures, chemical feeds levels and water quality

•Testing water levels to verify correct chemical composition, and adjusted accordingly.

•Responsible for closing the park rides and falls

replace lights, leaks, plumbing and pool equipment that are cracked, broken or malfunctioning.

•Responsible for Backwashing pools,Cleaning filters and wire strainers

•Use necessary equipment and chemicals such as chlorine, cynauric acid, bromine (etc)to treat the condition of all pools.

•Document test results in a clear and easily understandable manner.

•removal of debris and cleaning of fountains

•Diagnosing any electrical or plumbing problems with pumps, Polaris units, control boxes, waterfall pumps.

  • Conferred with contracted workers about needs and provided expertise in Type jobs and tool use.

Pool Technician

Hilton Salwa Resort
Doha, Qatar
12.2020 - 04.2021
  • This job involved servicing and repairing swimming pool equipment such as pumps and water filtration systems
  • Inspected pool equipment and verified proper functionality to maintain safety standards.
  • Tested and balanced pool water to maintain safe and healthy swimming environment.
  • Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
  • Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
  • Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
  • Adjusted filter to circulate and remove small debris and foreign matter suspended in pool.
  • Wrote and revised maintenance procedures.
  • Tested systems, noting issues and completing preventive maintenance.

Customer Service

Hamad International Airport
12.2017 - 01.2019
  • DOHA, QATAR
  • DOHA |, Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary.

Customer Service/Travel Agent

Forbes Global, Travel Agencies Nairobi
01.2013 - 01.2016
  • Organising flights, travel insurance and accommodation
  • Using a booking system to secure holidays
  • Collecting and processing payments
  • Advising customers on travel arrangements, e.g
  • Visas, inoculations, and passports
  • Posting tickets to clients
  • Keeping clients promptly informed of any changes and offering suitable alternatives when appropriate
  • Handling complaints and refunds
  • Maintaining the data of clients.

Education

Communic ation Abilities Business Administration

Strong, Nairobi Institute of Business Studies, Manyatta Secondary School
01.2015 - 01.2017

undefined

01.2012 - 01.2015

GSAT Cerificate, Hamad International Airport - undefined

01.2017 - 01.2019

Customer Service, Icon Training - undefined

01.2017 - 01.2018

QISS Certificate, Doha - undefined

01.2019 - 01.2020

Skills

Safety and sanitation

Swimming

Certification

DOHA

Timeline

Handyman

Salwa Beach Resort And Villas
04.2022 - Current

Pool Technician

Hilton Salwa Resort
12.2020 - 04.2021

QISS Certificate, Doha - undefined

01.2019 - 01.2020

Customer Service

Hamad International Airport
12.2017 - 01.2019

GSAT Cerificate, Hamad International Airport - undefined

01.2017 - 01.2019

Customer Service, Icon Training - undefined

01.2017 - 01.2018

Communic ation Abilities Business Administration

Strong, Nairobi Institute of Business Studies, Manyatta Secondary School
01.2015 - 01.2017

Customer Service/Travel Agent

Forbes Global, Travel Agencies Nairobi
01.2013 - 01.2016

undefined

01.2012 - 01.2015
Mary Mwikali Handyman