Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
References
Timeline
Hi, I’m

Mary Myrick

Jacksonville,FL

Summary

Experienced Front Desk Agent with background in hospitality and customer service roles. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Known for exceptional organizational skills, ability to multitask, and adaptability to varying guest needs. Made significant impact in previous roles through implementation of innovative solutions for improved guest satisfaction.

Overview

15
years of professional experience

Work History

TRU BY HILTON SOUTH MANDARIN
Jacksonville, FL

FRONT DESK AGENT
04.2022 - Current

Job overview

  • Greeted customers in a professional and friendly manner.
  • Assisted with check-in and check-out procedures for guests.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Inputted guest information into computer system accurately and securely.
  • Verified accuracy of room rates and other charges during check-in process.
  • Ensured that all safety regulations were followed according to company standards.
  • Addressed customer needs in a timely manner.

ELEVATION CHURCH, INC
Jacksonville, FL

CHURCH ADMINISTRATOR
04.2010 - 04.2024

Job overview

  • Managed church budget and financial reporting, ensuring accuracy of all church accounts.
  • Compiled weekly service bulletins and monthly newsletters, ensuring timely distribution to congregation members.
  • Organized and facilitated staff meetings, creating agendas and taking minutes.
  • Coordinated special events such as weddings, funerals, baptisms, and other religious ceremonies.
  • Developed communication strategies for publicizing events throughout the community.
  • Maintained accurate records of membership, donations, contributions and attendance data.
  • Provided administrative support including answering phones, responding to emails and scheduling appointments.
  • Created a database system to track donations and contributions from members.
  • Monitored church facilities for maintenance needs; coordinated repairs with outside vendors when necessary.
  • Updated website content regularly with relevant information about upcoming events or changes in policy and procedures.

SPOHRER DODD
Jacksonville, FL

RECEPTIONIST
09.2020 - 01.2022

Job overview

  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Updated daily log book with information about visitors entering the premises.
  • Assisted with special projects assigned by management when required.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.

DOUBLETREE BY HILTON JACKSONVILLE, RIVERFRONT
Jacksonville, Florida

ACCOUNTS PAYABLE CLERK
09.2014 - 03.2020

Job overview

  • Processed invoices and payments in accordance with company policies and procedures.
  • Reconciled vendor statements, investigated and resolved discrepancies.
  • Maintained accounts payable files and records in an organized manner.
  • Entered data into accounting system to maintain accurate financial records.
  • Prepared checks for payment of vendor invoices on a timely basis.
  • Researched and responded to inquiries from vendors regarding invoice status or payment issues.
  • Verified accuracy of coding on invoices prior to processing payments.
  • Assisted with month-end closing activities as needed.
  • Prepared and updated vendor files, tax documents and insurance information.
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.

DOUBLETREE BY HILTON JACKSONVILLE, RIVERFRONT
Jacksonville, FL

CASHIER MANAGER
09.2014 - 03.2020

Job overview

  • Managed and trained cashiers on proper cash handling procedures.
  • Maintained accurate records of daily transactions, including deposits and withdrawals.
  • Performed regular reconciliation of cash drawers to ensure accuracy of funds.
  • Ensured compliance with all company policies, procedures and regulations regarding cash management.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations.
  • Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
  • Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips and reconciliations.
  • Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
  • Investigated discrepancies between actual inventory levels versus system reports.
  • Reconciled registers to prepare daily bank deposits.

Education

Hillcrest High School
Jamaica, NY

High School Diploma
08-1991

City College of New York
New York, NY

Some College (No Degree) from Elementary Education

Skills

  • Win 10
  • Internet
  • MS Office
  • Great Plains
  • Problem-solving skills
  • Organizational
  • Multi-tasking
  • Administrative skills
  • Collections
  • Customer service
  • QuickBooks
  • Pep

ADDITIONAL INFORMATION

  • Positive,
  • Energetic,
  • Dependable
  • Able to work independentrly as well with others.

References

References available upon request.

Timeline

FRONT DESK AGENT

TRU BY HILTON SOUTH MANDARIN
04.2022 - Current

RECEPTIONIST

SPOHRER DODD
09.2020 - 01.2022

ACCOUNTS PAYABLE CLERK

DOUBLETREE BY HILTON JACKSONVILLE, RIVERFRONT
09.2014 - 03.2020

CASHIER MANAGER

DOUBLETREE BY HILTON JACKSONVILLE, RIVERFRONT
09.2014 - 03.2020

CHURCH ADMINISTRATOR

ELEVATION CHURCH, INC
04.2010 - 04.2024

Hillcrest High School

High School Diploma

City College of New York

Some College (No Degree) from Elementary Education

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Mary Myrick