Mary Nabring
CLIO,MI
Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Optical Director
Andersen Eye Associates
10.2015 - Current
- Manage daily operations of Optical Department, orchestrating forward-thinking strategies to accomplish profit and customer satisfaction goals.
- Effectively recruit new team members, handle disputes, administrate disciplinary procedures, and terminating employees.
- Implemented and maintain Optical software program, My Vision express
- Responsible for developing and implementing bonus programs, while maintaining payroll costs below industry standards.
- Built a high energy Optical team insuring quality and professionalism.
- Reduce and control expenses by negotiating with vendors.
- Oversee billers that submit claims with vision and medical insurance companies to garner payment for optical services.
- Set up lens finishing lab, including in house tinting and inventory of stock lenses to increase turn around time while increasing the bottom line.
- Negotiated safety contracts with several companies in the area generating additional revenue to the practice.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public via radio, social media, and digital ads.
Optical Network Manager
Michigan Eye Institute
01.2006 - 10.2015
- Responsible for managing multiple locations, translating board objectives into workable plans that deliver results.
- Effectively recruit new team members, handle disputes, administrate disciplinary procedures, and terminating employees.
- Responsible for developing and implementing bonus programs, while maintaining payroll costs below industry standards.
- Built a high energy Optical team insuring quality and professionalism.
- Effectively trained and developed associates to focus on sales while providing patients with excellent service to satisfy visual needs.
- Ensure superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems.
- Reduced and controlled expenses by negotiating with vendors.
- Increased Optical sales 25% from 2009-2013 while maintaining cost of goods below industry standards
ABO Certified Optician
Michigan Eye Institute
01.1998 - 01.2006
- General Optician duties as performed in previous position while achieving a high standard of customer service and quality of sale.
Office Manager
Pearle Vision
01.1996 - 01.1998
- Duties included all aspects of managing an Optical dispensary, creating a positive working environment for both patients and staff, quality control, accounts receivable, opening/closing store, and investigated/resolved customer inquiries and complaints in an empathetic manner.
Optician
NuVision
01.1993 - 01.1996
- Duties included assisting clients in selecting eyeglass and lens treatments, guiding patients when selecting frames for proper fit and styling, taking measurements to correctly interpret prescriptions, preparing work order for Optical Laboratory, adjusting eyeglasses to ensure proper fit, ensure all orders arrive and are to the specifications of the patient, advising patients on necessary repairs or adjustments, Inserting, removing and caring for contact lenses.
Education
High School Diploma - undefined
Revere High School
Richfield, OHCertification
American Board of Opticianry 1997
Timeline
Optical Director
Andersen Eye Associates
10.2015 - Current
Optical Network Manager
Michigan Eye Institute
01.2006 - 10.2015
ABO Certified Optician
Michigan Eye Institute
01.1998 - 01.2006
Office Manager
Pearle Vision
01.1996 - 01.1998
Optician
NuVision
01.1993 - 01.1996
High School Diploma - undefined
Revere High School
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