Mary Napper
Plant City
Summary
Dynamic Office Manager with a proven track record at C. Harwell Construction, Inc., enhancing productivity through streamlined operations and exceptional customer service. Skilled in financial accounting and contract administration, I successfully managed vendor relationships, achieving significant cost savings while maintaining high-quality service. Committed to confidentiality and efficient communication in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Office Manager
C. Harwell Construction, Inc.
07.2014 - Current
- Streamlined office operations, enhancing productivity and workflow efficiency.
- Coordinated scheduling and communication for subcontractors.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reviewed and organized contract documentation, change orders, and procurement records to maintain accurate project files.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Provided comprehensive administrative support to general contractor, enabling them to focus on strategic decision-making.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Completed weekly payroll for 2 employees.
- Managed general contractor itinerary and appointments and streamlined scheduling procedures.
- Implemented office procedures, improving compliance with safety regulations and policies.
- Managed procurement of supplies, reducing costs through strategic vendor negotiations.
- Oversaw budget tracking and financial reporting, ensuring accuracy in expense management.
Dispatcher
Verizon
05.1997 - 04.2013
- Coordinated logistics and dispatch operations for timely delivery of services.
- Managed communication between drivers and field personnel to optimize route efficiency.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Communicated with customers to provide delivery updates and resolution.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Education
Associate of Science - Business
Hillsborough Community College
Plant City, FL06-2012
Skills
- Customer service
- Office management
- Billing
- Bookkeeping
Timeline
Office Manager
C. Harwell Construction, Inc.
07.2014 - Current
Dispatcher
Verizon
05.1997 - 04.2013
Associate of Science - Business
Hillsborough Community College