Mary Naweli
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
31
31
years of professional experience
Work History
General Manager
Alloy Wheel Repair Specialists of Hawaii
06.2011 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Estimator, Customer Service
Honda Windward Auto Body
08.2022 - 10.2023
- Served as an effective liaison between clients, insurance companies, technicians, parts suppliers, and management throughout the repair process.
- Enhanced client trust with thorough explanations of repair recommendations and costs.
- Delivered exceptional customer service by addressing client inquiries promptly and professionally.
- Ensured proper documentation of all estimates, adhering to company protocols and legal requirements.
- Improved customer satisfaction by providing accurate and timely collision repair estimates.
- Maintained up-to-date knowledge on industry trends, repair techniques, and vehicle technologies to provide accurate estimates.
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
- Minimized downtime by coordinating with technicians and parts suppliers for efficient scheduling of repairs.
Community Manager – Development
American Cancer Society
03.2008 - 06.2011
- Worked with volunteers to execute the planning of the society’s signature fundraising event, Relay For Life
- Actively recruited volunteers on a regular basis
- Provided resources to volunteers and oversaw the budget of each event
- Kept accurate history and records of events
- Upheld the mission of the society to best help cancer patients and their families
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
Quality Control Manager
Na Hoku, Inc.
01.2006 - 03.2008
- Managed a staff of up to 10 quality control administrative assistants, including interviewing and hiring staff as needed
- Developed comprehensive training programs for new quality control team members, ensuring consistent performance across the board.
- Maintained the quality of product desired by company management
- Kept inventory actively moving – internally and externally for stock and repair of goods
- Implemented programs to assure accuracy resulting in little to no inventory variance.
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
Executive Secretary, Customer Service Representative, and Data Entry Clerk
Na Hoku, Inc.
06.1996 - 01.2006
- Assisted the CEO of the company by doing various tasks including maintaining files, writing letters, answering calls, keeping track of appointments, and other tasks as needed
- Assisted customers in a call center environment on a daily basis via telephone, email, and also in person
- Applied close relations with local and mainland manufacturers/vendors to expedite customer orders and repairs
- Supervised eight associates in the absence of management
- Fulfilled customer orders by collecting inventory from the stock room
- Generated invoices and computer merchandise transfers daily
- Cross trained in shipping, tagging, and warehouse departments.
Volunteer Event Chair, Volunteer Sponsorship Chair
American Cancer Society, Relay For Life
01.2006 - 01.2008
- Led a team of volunteers to execute a community event that generated funds supporting the American Cancer Society's efforts in providing services to cancer patients
- Secured sponsorship monies to support that activities provided at the Relay For Life
Key Closer/Sales Associate
Afterthoughts
01.1994 - 01.1998
- Cash handling
- Serviced customers in a retail environment
- Oversaw staff in management absence.
Education
High School Diploma -
Kamehameha Schools Kapalama
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Customer Relationship Management
- Verbal and written communication
- Team training and development
- P&L Management
References
References available upon request
Timeline
Estimator, Customer Service
Honda Windward Auto Body
08.2022 - 10.2023
General Manager
Alloy Wheel Repair Specialists of Hawaii
06.2011 - Current
Community Manager – Development
American Cancer Society
03.2008 - 06.2011
Quality Control Manager
Na Hoku, Inc.
01.2006 - 03.2008
Volunteer Event Chair, Volunteer Sponsorship Chair
American Cancer Society, Relay For Life
01.2006 - 01.2008
Executive Secretary, Customer Service Representative, and Data Entry Clerk
Na Hoku, Inc.
06.1996 - 01.2006
Key Closer/Sales Associate
Afterthoughts
01.1994 - 01.1998
High School Diploma -
Kamehameha Schools Kapalama
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