Mary Negron
Queens,NY
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Depth experience consistently rising through ranks.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Bath & Body Works
New York, NY
10.2016 - 06.2024
- Planned workload with payroll given, setting goals and communicating goals to Associates for the best experience in specialty retail.
- Achieving store sales goals and motivating staff to achieve sales goals.
- Analyzing sales by using all the appropriate indicators.
- Responsible of hiring, training, motivating and retaining a team of qualified associates that communicate and represent the Bath & Body Works brand.
- Lead the team with exceptional sales and strong presence while on the floor, setting the pace for team.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
Front End Manager
Ctown
Brooklyn, NY
04.2012 - 06.2019
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Coached employees through day-to-day work and complex problems.
- Trained cashiers, managing their cash limits and guaranteeing quality customer service at all times.
- Scheduled staff according to skill sets and coverage needs, and made adjustments where needed.
Education
Associate of Science - Human Services
Technical Career Institutes
New York, NY01.2014
Skills
- Customer Service and Satisfaction
- Team Motivation
- Staff Development
- Sales Reporting
Timeline
Assistant Manager
Bath & Body Works
10.2016 - 06.2024
Front End Manager
Ctown
04.2012 - 06.2019
Associate of Science - Human Services
Technical Career Institutes