Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Mary Nelis

Manteno,Illinois

Summary

Original Travel Agent with over 25 years of vip, groups, international travel experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.

Overview

20
20
years of professional experience

Work History

TRAVEL CONSULTANT III VIP GROUPS

BCD TRAVEL
ATLANTA, GA
09.2021 - Current
  • High sales volume and strong relationship with many vendors,
  • Successfully manages 20 customer calls per day
    Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Collected, handled and documented payments for travel services and associated fees.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Handled sensitive information with professionalism and discretion.
  • Completed accurate reservations for business travelers at point of sale.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Organized trips for individual, family and business travelers.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets

Rural Mail Carrier

USPS
Manteno, IL
01.2021 - Current
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
  • Sorted mail according to order of address appearance for easy access in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Helped customers by carrying oversized parcels inside residences.
  • Sold stamps to customers along route and counted back bills and change to avoid errors.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Complete 170 mile weekly route with precision and safety priority

Administrative Assistant

BSL Companies
Manteno, United States
03.2020 - Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organized and updated schedules for executives.
  • Used software to coordinate meetings, appointments and tasks senior executives.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing for 4 employees
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
  • Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
  • Verified on-time submission of payroll taxes and within constraints of Internal Revenue Service.
  • Reconciled all payroll liabilities to general ledger and prepared monthly payroll accrual entries.

SITE ADMINSTRATOR

BCD TRAVEL
ATLANTA, GA
01.2015 - 03.2020
  • Managed over 25 customer calls per day for top global accounts
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Navigational help for respective client technology, Deem and Concur application
  • Answer navigational request with regards to application via inbound calls or mail
  • Inform user about available feature in tool and how to navigate through process to meet objective of user
  • Respect defined service level agreements.
  • Incident assessment and applying known resolution around client technology
  • Incident registration and if required escalation to second level
  • Ongoing communication to user
  • Provide input to knowledge and solution database team
  • Drove workflow improvements by streamlining processes.
  • Conducted in-depth troubleshooting of program problems and employee concerns and recommended corrective actions to resolve issues.
  • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
  • Building and maintenance of GDS Sabre first level company stars
    Building Sabre Q-robot guest profile

C Suite Travel Consultant

BCD Travel
Atlanta, GA
12.2004 - 12.2015
  • On call, 24 hours, 7 days for top executives
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Collected, handled and documented payments for travel services and associated fees.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Handled sensitive information with professionalism and discretion.
  • Completed accurate reservations for business travelers at point of sale.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Organized trips for individual, family and business travelers.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
  • Maintained and updated corporate traveler profiles with current information.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained consistent record of completing projects in accordance with schedule and budget requirements.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.

Education

Certificate - Travel

South Eastern Academy
Kissimmee, FL
01.1985

Skills

  • Detail-Oriented
  • Customer Service
  • Verbal and Written Communication
  • International and Domestic Travel
  • Map site navigation, maintained Deem Travel Platform
  • Map site navigation Concur Travel Platform
  • Sabre GDS
  • Quickbooks
  • Intuit QuickBooks

Timeline

TRAVEL CONSULTANT III VIP GROUPS

BCD TRAVEL
09.2021 - Current

Rural Mail Carrier

USPS
01.2021 - Current

Administrative Assistant

BSL Companies
03.2020 - Current

SITE ADMINSTRATOR

BCD TRAVEL
01.2015 - 03.2020

C Suite Travel Consultant

BCD Travel
12.2004 - 12.2015

Certificate - Travel

South Eastern Academy

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Mary Nelis