Mary Nelson
Otis Orchards,WA
Summary
Dynamic and results-driven restaurant management professional with years of comprehensive experience in daily operations and strategic planning. Expertise in staff training and development, along with a strong background in menu design and supply chain management, fosters an environment of innovation and efficiency. Proven ability to navigate food service challenges while maintaining high hospitality standards and cultivating lasting customer relationships. Proactive leader adept at driving team performance in fast-paced settings, ensuring exceptional service delivery and operational excellence.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Fresh Food Manager/ General Manager
Loves Carl's Jr
09.2023 - 10.2025
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Collaborated with the management team to boost brand awareness and attract new clientele, which consistently increased monthly sales by up to 10%.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept the restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Identified team weak points and implemented corrective actions to resolve concerns
- Implemented strategies to reduce costs, food spoilage, and waste with margins between 1.47% to 2.5%
- Trained and mentored staff on customer service best practices and operational procedures.
- Supervised fresh food inventory management to ensure product quality and compliance with safety standards.
- Trained staff on proper food handling techniques and sanitation procedures to maintain high hygiene levels.
- Implemented cost control measures to reduce waste and improve profitability in fresh food departments.
- Implemented mentoring program to promote positive feedback and engagement.
- Trained and mentored management team, fostering leadership development and teamwork.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Restaurant Manager
Two Lips Deli & Grill
03.2021 - 09.2023
Lead Server/Manager
Peking Palace
01.2013 - 03.2021
Server
The Max At Mirabeau
06.2015 - 10.2018
Breakfast Attendant
The Hampton Inn And Suites
01.2014 - 01.2015
General Manager
Romeo's Italian Restaurant
03.2011 - 09.2013
Server
Iron Skillet
11.2004 - 02.2011
Hostess/Server
Luigi's Italian Eatery & Cantina
02.1997 - 09.2004
Graphics Illustrator
US Army
12.1988 - 12.1999
Education
High School Diploma -
St Mary's High School
Colorado Springs, CO06.1986
Skills
- Sales Growth
- Food Preparation And Safety
- Food Plating And Presentation
- Financial reports
- Inventory management
- Waste reduction
- Coordinating schedules
- Setting production goals
- Recruitment and hiring
- Team development
- Employee coaching and mentoring
- Schedule management
Accomplishments
- Supervised team of 35 staff members.
Certification
Servsafe, WA, 01/01/21
Timeline
Fresh Food Manager/ General Manager
Loves Carl's Jr
09.2023 - 10.2025
Restaurant Manager
Two Lips Deli & Grill
03.2021 - 09.2023
Server
The Max At Mirabeau
06.2015 - 10.2018
Breakfast Attendant
The Hampton Inn And Suites
01.2014 - 01.2015
Lead Server/Manager
Peking Palace
01.2013 - 03.2021
General Manager
Romeo's Italian Restaurant
03.2011 - 09.2013
Server
Iron Skillet
11.2004 - 02.2011
Hostess/Server
Luigi's Italian Eatery & Cantina
02.1997 - 09.2004
Graphics Illustrator
US Army
12.1988 - 12.1999
High School Diploma -
St Mary's High School