Mary Nelson
Otis Orchards
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. . Experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Highly proactive manager with 10 years of experience in team leadership in restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
34
34
years of professional experience
1
1
Certificate
Work History
Assistant Restaurant Manager
Carl's Jr
09.2023 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Restaurant Manager
Two Lips Deli & Grill
Otis Orchards, WA
05.2021 - 09.2023
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw food preparation and monitored safety protocols.
Lead Server/Manager
Peking Palace
10.2013 - 03.2021
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Monitored server performance and provided feedback to enhance server delivery.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Motivated staff to perform at peak efficiency and quality.
General Manager
Romeo's Italian Restaurant
03.2011 - 09.2013
- Developed and implemented strategies to increase sales and profitability.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Server
Iron Skillet
11.2004 - 02.2011
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Hostess/Server
Luigi's Italian Eatery & Cantina
02.1997 - 09.2004
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Graphics Illustrator
US Army
01.1991 - 12.1999
Education
High School Diploma -
St Mary's High School
Colorado Springs, CO06.1986
Skills
- Reducing Costs
- Coaching and Mentoring
- Client Service
- Sales Growth
- Staff Training
- Mission and Vision
- Adaptable and Flexible
- Customer Relations
Certification
- Servsafe, WA State - 2021
Timeline
Assistant Restaurant Manager
Carl's Jr
09.2023 - Current
Restaurant Manager
Two Lips Deli & Grill
05.2021 - 09.2023
Lead Server/Manager
Peking Palace
10.2013 - 03.2021
General Manager
Romeo's Italian Restaurant
03.2011 - 09.2013
Server
Iron Skillet
11.2004 - 02.2011
Hostess/Server
Luigi's Italian Eatery & Cantina
02.1997 - 09.2004
Graphics Illustrator
US Army
01.1991 - 12.1999
High School Diploma -
St Mary's High School