Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Mary Nelson

Portsmouth,VA

Summary

Senior Validation/Documentation Specialist and Technical Writer with over 25 years of experience in the information technology field in areas including transportation, Naval business processes, and healthcare. Experience includes working in requirements gathering/application development, testing, preparation of training and policy documents, Compliance Management, Document Management, Change Control, Risk Management and Equipment Management. Hands on validation with experience in Pega application development and writing scripts and execution. Experience with clinical trial data, as well as Standard Operating Procedures. Experience with Legacy/3rd party systems. Technical writing of computer systems and manufacturing equipment validation. Proficient in the development and execution of SQL queries used in testing and reporting, and compliance validation. Lead BA for development of multiple language correspondence.

Overview

22
22
years of professional experience

Work History

Business Systems Analyst

Patient Advocate Foundation
07.2015 - 11.2023
  • Development of training documentation used during transition of staff to remote.
  • Interviewing business management to facilitate the development of software requirements
  • Testing of software improvements developed
  • Identified needed business improvements and determined appropriate systems required to implement solutions.
  • Presented business leaders with ROI estimations to drive project planning.
  • Produced charts and diagrams to assist with problem analysis.
  • Created and maintained standard operating procedures governing system functions and features.

Business Analyst

Amerigroup
11.2012 - 07.2015
  • Performed Software documentation life cycle on various programs.
  • Developing/Executing Functional, User and Technical Requirements Specifications (URS/FRS) Developed and wrote Risk Assessment and test scripts for functional and technical documents.
  • Performed document control for SDLC documents, validation documents, and manufacturing, Work instructions associated with SOP's.
  • Performed software validation for Functional and Technical documents using Werum and Wonderware software.

Technical Writer

United States Navy
07.2004 - 01.2012
  • Presented new technology and drafted white papers and other technical documents to complete packages.
  • Analyzed developments in field to update instruction literature.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carefully documented technical workflows in private wiki for education of newly hired employees.

Senior Technical Writer

Virginia Department Of Transportation
07.2001 - 01.2004
  • Prepared, wrote SOP's for product development.
  • Carefully documented technical workflows in private wiki for education of newly hired employees.
  • Implemented validation life cycle processes (home grown software) Insured regulatory compliance was met.
  • Analyzed developments in field to update instruction literature.

Skills

  • Microsoft Word, Powerpoint, Project and Visio
  • Confluence and JIRA management and development
  • Technical Research
  • Policies, procedures, training documents, test plans and technical documentation

Accomplishments

Bachelors degree with major in Political Science, minor in Psychology - East Carolina University, Greenville, NC

Master's Degree in Administration, Central Michigan University, Mt. Pleasant, MI

Project Management training


Timeline

Business Systems Analyst

Patient Advocate Foundation
07.2015 - 11.2023

Business Analyst

Amerigroup
11.2012 - 07.2015

Technical Writer

United States Navy
07.2004 - 01.2012

Senior Technical Writer

Virginia Department Of Transportation
07.2001 - 01.2004

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Mary Nelson