Mary Neveras
Winter Springs,FL
Summary
I am adept at managing high-stress situations and enhancing customer satisfaction. My tenure at Highlands Elementary School honed my critical thinking and HIPAA regulation knowledge. Proven track record in improving efficiency and morale, demonstrating strong collaboration and organizational skills. Achieved significant customer loyalty through empathetic service and effective problem-solving.
I am quick learner who thrives on being part of a team and supporting the needs of those around me. Loyalty, work ethic and pride in my position are core values that I have built upon since entering the workforce.
Overview
25
25
years of professional experience
Work History
Clinic Assistant
Highlands Elementary School - SCPS
08.2021 - Current
- Keeping clear and concise records on student visits.
- Responsible for caring for the day to day first aid and other health needs for 519 students.
- Administer medications, count carbohydrates and help control other special dietary and physical as well as mental health needs for students VPK through Fifth grade.
- Quickly and efficiently communicating with parents, staff, school board nurses and medical professionals to provide updates and problem solve.
- Maintain stock on first aid supplies and other medical equipment.
- Improved morale and efficiency in office by working closely with staff members to better support classroom and student needs.
- Any other duties as assigned.
Customer Service Representative
Kohls Department Store
11.2017 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Balanced registers and safe for location.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Optical Technician
20/20 Eyeglass Superstore
06.2007 - 11.2014
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Filed claims with vision and insurance companies.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
- Recorded and maintained patient medical records.
- Worked with several different Optometrist to anticipate needs and provide support.
- Communicated with area product reps to ensure our practice had what was needed to ensure successful and beneficial relationships with our patients.
Store Manager
Everything Wireless
03.2006 - 04.2007
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Photo Technician
Walgreens
04.2003 - 06.2006
Art Manager
Kirkland's Home Goods
04.2001 - 03.2003
Associate
McDonald's
09.1999 - 02.2000
Education
Associates of Arts
Seminole State College of Florida
Sanford, FLHigh School Diploma -
Winter Springs High School
Winter Springs, FL05.2002
Skills
- HIPAA Regulations Understanding
- Critical thinking abilities
- Organized and efficient
- Team Player
- Quick learner
Accomplishments
- 2021 Highlands Elementary non-instructional employee of the year.
- Three time Kohl's associate of the month.
Timeline
Clinic Assistant
Highlands Elementary School - SCPS
08.2021 - Current
Customer Service Representative
Kohls Department Store
11.2017 - 07.2021
Optical Technician
20/20 Eyeglass Superstore
06.2007 - 11.2014
Store Manager
Everything Wireless
03.2006 - 04.2007
Photo Technician
Walgreens
04.2003 - 06.2006
Art Manager
Kirkland's Home Goods
04.2001 - 03.2003
Associate
McDonald's
09.1999 - 02.2000
Associates of Arts
Seminole State College of Florida
High School Diploma -
Winter Springs High School
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