Mary Niehaus

Grove City,OH

Summary

Senior business analyst specializing in technology solutions for healthcare and insurance sectors. Proven track record in data analysis, stakeholder engagement, and user acceptance testing to drive operational efficiency. Expertise in developing comprehensive reports and dashboards utilizing SQL and Tableau for informed decision-making.

Overview

years of professional experience

Work History

Business Analyst / Data Analyst

MediGold Health Plan

10.2018 - Current

Developed comprehensive reports and dashboards to enhance operational and executive decision-making.
Analyzed healthcare and operational data to uncover trends and identify actionable business opportunities.
Partner with business stakeholders to gather, document, and validate business and system requirements.
Perform data validation and analysis using SQL, Excel, and reporting tools.
Created detailed process documentation and workflows to clarify business requirements and facilitate project execution.
Facilitate User Acceptance Testing (UAT), document test cases, and coordinate issue resolution.
Collaborate with cross-functional teams including Operations, IT, Compliance, and Business Leadership.

Senior Business Analyst / Test Lead

MAPFRE Insurance

Columbus, Ohio

09.2001 - 10.2018

Led UAT and quality assurance efforts across multiple high-value projects, ensuring alignment with business requirements and stakeholder expectations.
Gathered and documented business, functional, and system requirements for enterprise insurance applications and strategic initiatives.
Collaborated with business leaders, development teams, and external clients to deliver technology solutions on schedule and within scope, enhancing project alignment with strategic objectives.
Served as subject matter expert for core business systems, providing technical and operational support across the organization.
Conducted business process analysis to identify opportunities for automation and process improvements, contributing to enhanced operational efficiency.
Facilitated issue resolution by analyzing root causes, coordinating stakeholders, and developing actionable solutions.
Created process documentation, user guides, training materials, and testing artifacts to facilitate project implementation and user adoption.
Managed production incidents and service requests using ServiceNow and HP ALM.
Participated in large-scale insurance modernization initiatives involving multi-million-dollar budgets and cross-functional teams.

Skills

Business analysis
Requirements gathering
User acceptance testing
Data analysis
SQL analysis
SQL queries
Data visualization
Data reporting
Tableau
Agile methodologies
Software development lifecycle
Stakeholder management

Cross-functional teamwork
Process mapping
Business process improvement
Gap analysis
Root cause analysis
Operations analysis
Project coordination
ServiceNow
HP ALM
Attention to detail
Data analysis

Projects

Medicare Advantage Operations
Healthcare Process Improvement
Insurance Modernization
Business Process Automation
Enterprise Application Enhancements
User Acceptance Testing Leadership
Requirements Documentation
Production Support & Incident Management
Salesforce Platform implementation for our Business Partners