Mary Nixon
Daytona Beach,FL
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Results CX
Sebring, FL
11.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Collected deposits or payments and arranged for billing.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Educated customers on special pricing opportunities and company offerings.
- Gathered customer feedback through surveys and used the data to improve customer service.
Domestic Violence Shelter Advocate
Family Life Center
Palm Coast, FL
12.2018 - 05.2022
- I make sure the shelter and outreach office are safe and have a healthy living environment
- I also inventory and order supplies when needed
- I help survivors of domestic violence empower themselves, so they can achieve their goals
- I also help callers with resources on the domestic violence and sexual assault hotline.
Education
Associate in Science (AS) - Addiction Specialist in Human Services
Daytona State College
12.2020
High school or equivalent - General
Princess Anne High School
06.1993
Skills
- Environmental services (5 years)
- Inventory intake (4 years)
- Hospital Experience (1 year)
- Laundry (4 years)
- Hotel experience (5 years)
- Customer service experience (10 years)
- Data Entry
- Scheduling
- Call Management
- Appointment Scheduling
- Complaint Resolution
- Product Knowledge
Certification
- Core Competency Training, 05/01/19, Present, I am Core Comped through the FCADV, through the Family life center.
- Addiction Specialist, 08/01/17, Present, I am certified to work with people who have substance abuse issues.
- CPR certification, 03/01/22, 03/01/24, I am certified to resuscitate adults, children, and infants. I am also trained to give the Heimlich procedure.
- Hotel Operations, 09/01/93, Present, I am qualified to work with every aspect of the hotel. I am qualified in customer service, front desk, to environmental services of the hotel.
Additional Information
I know I would be a great asset to this company if given the opportunity. I have over fifteen years of customer service. I work great with team members, I am a quick learner, and I take direction well.
Accomplishments
- I strive everyday to reach and surpass company goals.
- Reached my metrics and survey take rate each week.
Timeline
Customer Service Representative
Results CX
11.2022 - Current
Domestic Violence Shelter Advocate
Family Life Center
12.2018 - 05.2022
Associate in Science (AS) - Addiction Specialist in Human Services
Daytona State College
High school or equivalent - General
Princess Anne High School
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