Mary Rose Ocampo
Bilingual,English
Summary
I am an experienced Servant Leader with a background in developing efficient processes that support high-quality standards while aligning efforts with sales goals. I enjoy a collaborative approach with a team that's committed to excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Account Manager & Project Coordinator
Premium Brick and Stone Works
02.2014 - Current
- Supervise multiple projects from inception to delivery, prioritizing needs and delegating tasks to ensure efficiency
- Facilitate communication between teams, ensuring that all stakeholders are kept up-to-date with the latest project developments
- Manage deadlines and adjusting workflows, keeping projects on track.
- Create/track invoices and collect payments
- Schedule and lead meetings with project stakeholders to discuss deliverables, timelines, and any potential conflicts
- Present regular project updates with clients
- Build lasting professional relationships
Manager of Operations
Extra Space Storage
10.2009 - 02.2014
- Manage the day-to-day operations of one or more sites
- Develop client relationships by identifying their storage needs and providing solutions
- Improve sales objectives
- Onboard new clients throughout the rental process and signed contract
- Handle cash and balance receipts, pursue collections, post payments, and process daily bank deposits
- Ensure the facility meets the highest cleanliness standards including general maintenance duties
- Coordinate daily tasks between team members and surrounding stores
- Perform various errands
- Operation tasks across multiple stores within the district
Customer Service Representative
AA Plus Insurance
04.2005 - 09.2009
- Address customer inquiries regarding products, services, and general company information
- Pursue resolutions on all urgent issues to enhance customer satisfaction and improve retention rates
- Investigate and resolve accounting, service, and delivery concerns
- Identify and correct discrepancies and errors in customer accounts.
- Train staff on operating procedures and company services.
- Respond proactively and positively to rapid change
- Develop highly empathetic client relationships to earn a reputation for exceeding service standard goals
Skills
- Account managment
- Project management
- Work flow planning
- Advanced problem solving
- Budget preparation
- Vendor management
- Planning and scheduling
- Project tracking
- Staff management
- Cross-functional coordination
- Logistics management
- Stakeholder communications
Certification
- Property and Casualty License - Texas Department of Insurance.
Timeline
Account Manager & Project Coordinator
Premium Brick and Stone Works
02.2014 - Current
Manager of Operations
Extra Space Storage
10.2009 - 02.2014
Customer Service Representative
AA Plus Insurance
04.2005 - 09.2009
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