Mary O. Jerome
Biddeford
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Highly dependable, ethical and reliable leader. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
40
40
years of professional experience
Work History
Office Manager
University of New England
01.2009 - Current
- Initiate and process financial documents for five budgets
- Format all Case Based Learning Cases for Year Two OMK Courses
- Serve as Mentor for Staff Assistants in the Department
- Created a policy for on boarding new employees within Primary Care
- Works closely with Site Director for Maturecare
- Supports & Tracks 16 providers
- Initiate all invoices for Maturecare facilities and track Medical Director payments
- Track and initiate substitutions for clinicians for Case Base Learning
Administrative Assistant
University of New England
01.2003 - 01.2009
- Initiate and process financial documents for three budgets
- Prepare Power Point presentations for Chairman of the Pediatric Department for lectures to first year Medical Students
- Track and maintain literature for the new Curriculum process
- Prepare lesson plans for Blackboard for second year medical students
Office Manager
Facilities Management
01.2000 - 01.2003
- Coordinate, initiate and prepare various Forms, Records & Schedules for 66 employees
- Ensure timely and accurate information to Work Order System
- Initiate and process financial documents related to operating budgets
- Train and oversee the work of four Student Assistants and one Administrative Assistant
Benefit Representative
Lincoln National Life Insurance Company
01.1997 - 01.2001
- Company Overview: Portland, Maine/UNUM Portland, Maine
- Audit and process Transfer/Withdrawals and Loan Forms completed by participants
- Record keeps 403B Tax Sheltered Annuity accounts in compliance with the Internal Revenue Service rules and regulations
- Provide customer service to Brokers Internal and External Clients
- Process Qualified Domestic Relation Orders
- Portland, Maine/UNUM Portland, Maine
Benefit Support Representative
UNUM Life Insurance Company
01.1994 - 01.1997
- Review Withdrawal Forms to ensure all missing information is identified
- Develop hardware/workflow process to answer customer calls without requiring a call back
- Analyze/Why/What information is missing and proposes solutions
- Review Signature Record Cards
- Highlight pertinent data on participant forms prior to mailing
Operations Specialist
01.1989 - 01.1994
- Reconcile and compare GPAS/Accounting System to the Penfacts recordkeeping system
- Process withdrawals, loans
- Deferred Retirement Option setup
- Set up Annuities for participants
- Service Brokers and Clients
Client Data Support Specialist
01.1985 - 01.1989
- Routine correspondence with the field representatives and clients
- On-Line terminal input of data, coding of data for input to various TSA systems
- Provisions of General clerical duties and Special Project assistance as required
Education
Various Business Courses -
Casco Bay College
Portland, MaineBachelor of Arts - Business Management
Mount Ida College
Newton, Massachusetts01.1985
Skills
- Strong analytical abilities
- Strong math aptitude
- Attention to detail
- Strong work ethic
- Well organized
- Personal Computer Literacy
- MS Office
Scheduling and calendar management
Document Management
Staff hiring
- Excel
Excellent multi-tasking ability
Accomplishments
- Notary Public
- United Way Campaign Chairperson, 1994
- Employee Applause Award 1995 & 1999
- President Executive Motel Corporation 2001-current
- Old Orchard Chamber of Commerce Committee 2012-current
Timeline
Office Manager
University of New England
01.2009 - Current
Administrative Assistant
University of New England
01.2003 - 01.2009
Office Manager
Facilities Management
01.2000 - 01.2003
Benefit Representative
Lincoln National Life Insurance Company
01.1997 - 01.2001
Benefit Support Representative
UNUM Life Insurance Company
01.1994 - 01.1997
Operations Specialist
01.1989 - 01.1994
Client Data Support Specialist
01.1985 - 01.1989
Bachelor of Arts - Business Management
Mount Ida College
Various Business Courses -
Casco Bay College
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