Mary Oladipupo
Lanham,MD
Summary
Conscientious Healthcare professional offering over ten years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring over five years of relevant work experience to your team.
Articulate Telephone Operator driven to deliver top-notch telephone management services. Organizes work area to promote efficiency and provides superior customer service.
Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Ascension Health Care
NorthWest, DC
01.2021 - Current
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared initial patient charts for admission.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Compiled necessary documents for surgical billing packages.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures and care plan instructions.
- Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Ordered and prepared reagents and supplies.
- Obtained client medical history, medication information, symptoms and allergies.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Verified appropriate lab couriers picked up collected lab specimens.
Patient Care Technician
Medstar Washington Hospital Center
North West, DC
01.2019 - 12.2020
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assembled admissions pages and added new pages to patients' charts.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Collected and transported specimens to prepare for lab testing.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Responded to emergency situations to help with lifting and transporting patients.
- Cleaned, sanitized and moved hospital equipment.
- Warmly greeted patients and visitors and made each feel welcome.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Helped patients complete activities of daily living.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Provided transportation services for [Type] patients in hospital environment using appropriate equipment.
- Provided physical support to patients through diverse types of mobility assistance.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
Patient Access Representative
Medstar Washington Hospital Center
Northwest, DC
03.2016 - 12.2018
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Followed document protocols to safeguard confidentiality of patient records.
- Taught patients and families to use at-home medical equipment.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
Regent Health Care
On Call Coordinator
Leonardtown, MD, MD
02.2015 - 01.2016
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for release of information.
- Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
- Used Epic, Cerner, Excel, Ms word and other software to post medical charges, payments and adjustments.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
On Call Coordinator
Life Matters LLC
Silver Spring, MD
09.2012 - 03.2015
- Developed understanding of client's business and supported procedures and adherence to service agreements.
- Escalated complex matters to management to request information or appropriate action to resolve.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
- Recognized and documented trends in customer calls to facilitate process improvements.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Maintained contact with customers to request referrals.
- Attended training to stay up to date with new products and service offerings.
- Connected callers with appropriate professional, department or business.
- Received incoming calls and paged individuals and departments over PA system.
- Managed telephone switchboard of [Number] personnel and routed internal and external calls to provide quick connection.
- Kept records of calls placed and charges incurred.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Supported customers by managing calls efficiently while maintaining professionalism and upbeat tone.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
Education
Bachelor of Arts - Philosophy
University of Lagos, Nigeria
Master of Science - Human Resources Management
University of Maryland Global Campus
College Park MarylandNo Degree - Nursing Assistance
The Nursing Assistant Academy
Riverdale, MarylandNo Degree -
U.S. Career Institute
Fort Collins, COSkills
- Time Management
- Treatment Room Preparation
- Clear Communication
- Patient Relations
- Examination Preparation
- Multitasking and Prioritization
- Problem Anticipation and Resolution
- Check-In and Check-Out Procedures
- Multi-line Telephone System Operation
- Cleaning and Organizing
- Appointment Scheduling
- Completing Insurance Forms
- Critical Thinking
- Supply Management
- Mobility Assistance
- Mobile Device Operation
- Vitals Collection and Documentation
- Flexibility and Adaptability
- Remote Video Conferencing
- Electronic Charting
- Resource Management
- Patient Chart Tracking
- Microsoft Office
- Managing Medical Laboratory Equipment
- Payment Processing
- Willingness to Learn
- Standards Compliance
- Data Entry
- Updating Medical Records
- Pharmacy Relations
- X-Ray Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Assistant
Ascension Health Care
01.2021 - Current
Patient Care Technician
Medstar Washington Hospital Center
01.2019 - 12.2020
Patient Access Representative
Medstar Washington Hospital Center
03.2016 - 12.2018
Regent Health Care
On Call Coordinator
02.2015 - 01.2016
On Call Coordinator
Life Matters LLC
09.2012 - 03.2015
Bachelor of Arts - Philosophy
University of Lagos, Nigeria
Master of Science - Human Resources Management
University of Maryland Global Campus
No Degree - Nursing Assistance
The Nursing Assistant Academy
No Degree -
U.S. Career Institute
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