Mary Oliver

• Responsible for opening office at 8:00am and prepping office for daily operations
• Controlled three conference rooms setting/cancelling/and rescheduling meetings
• First point of contact for all visitors/deliveries
• Greeted clients and showed to conference room engaging in conversation and practicing hospitality
• Notified paralegal or attorney
• Distributed daily mail, Received deliveries and ordered supplies. Created labels for Redwells.
• Proof read legal documents for paralegals
• Handled calls on 18key telephone system

• Opened office at 9:00am and closed at 2:30pm
• Made sure office was clean and presentable
• Prepared real estate packets for Realtor's Prospects
• Created Relocation letters from purchased lists and followed-up with direct calls and emails
• Mailed newcomer packets
• First point of contact for walk-in clients and prospects
• Referred prospects to one of our on/duty Realtors
• Practiced excellent telephone etiquette

*Left for W2 position as this was contract 1099 only

• Developed and maintained relationships with local real estate agents
• Approved loans that met specifications
• Submitted applications for Credit Analysis
• Reviewed loan agreements to verify completeness and accuracy according to applicable policies
• Met with applicants to obtain information for loan applications and answer questions about process
• Spent ample time with each applicant to break down complex information through thoughtful education
• Reviewed client credit histories and determined feasibility for proprietary mortgage programs
• Identified valuable solutions for customers with credit problems

• Performed administrative duties for Crystal Smith Dickens, Realtor as acting Admin Assistant scheduling appointments/managing database/ all RE transactions
• Responsible for making sure all real estate files were scanned to Cloud and hard copies held for 3 years to meet NCREC Compliance guidelines
• Converted suspects into prospects and prospects into lifelong customers
• Maintained current and accurate CRM database of prospective customers
• Acted as Tour Guide for Homebuyers and provided detailed information on properties previewed
• Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases
• Facilitated closing process on behalf of clients and reviewed all contracts to resolve issues prior to closing
• Communicated with inspectors, lenders and all service providers to assure due diligence to clients
• Promoted properties via advertisements, open houses and multiple listing services
• Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders
• Promoted active listings through social media marketing, open houses and newsletters
• Prepared and delivered sales presentations

• Originated mortgage loans in compliance with Gateway Mortgage Groups' protocols and FNMA guidelines
• Submitted mortgage loans to Desktop Underwriting for first layer of approval
• Provided regular updates to parties on loan status
• Worked with third-party vendors to address and clear loan closing requirements
• Prepared and delivered loan documents to title and escrow teams
• Communicated with customers daily to request information and complete paperwork.
• Monitored key dates to obtain information by deadlines.
• Used Byte software to submit mortgage application
• Procured clients through realtor relationships which were nurtured throughout my employment
• Assembled important paperwork and disclosures for borrower.
• Used Top of Mind software to setup drip campaigns and enter updates on client daily activities
• Set appointments with Realtors to attend monthly meetings and present our company and our products.

• Entered mortgage applications into Encompass
• Signed for packages, recorded deliveries and distributed to personnel
• Reconciled Owner's monthly expenses and submitted for reimbursement
• Responsible for procuring new leads through daily phone calls (35-95 daily)
• Welcomed patrons to front desk and engaged in friendly conversation
• Complied applications and paperwork and double-checked for accuracy
• Submitted applications to Credit Bureau
• Developed and maintained relationships with local real estate agents
• Met with applicants to obtain information for loan applications and answer questions about processes
• Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action
• Identified valuable solutions for customers with credit problems
• Reviewed credit histories from applicants and determined feasibility of granting requested loans.

• Closed - no longer in business) Branch manager
• Responsible for consulting with weight loss clients and recommending appropriate weight loss program
• Responsible for grass root marketing campaigns which involved calling on doctors in 10 mile radius
• Motivated and led team members to work together to achieve monthly goals
• Delivered exceptional client experiences through hands-on leadership of associates and manager
• Kept Medifast facility clean, safe and well-organized to maximize productivity and provide professional impression to all patrons
• Generated daily operational and sales reports for corrective action or continuous improvement
• Coached and developed 2 internal candidates for promotion to general management
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom- line profitability
• Balanced cash drawer in mornings and evenings
• Supervised daily activities and performance of up to 2 regular employees.