Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Mary Olivia Mooney

Hurst,Texas

Summary

A position in which my experience and expertise together with my high level of motivation and interest to succeed can be used to make a contribution to your company. Results-driven sales manager bringing several years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.

Overview

30
30
years of professional experience

Work History

Sales Associate

Moritz Kia
Hurst, TX
08.2024 - 06.2025
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

AT&T Store
Hurst, TX
01.2021 - 11.2023
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Merchant Services Business Development Specialist

JP Morgan Chase
Plano, Texas
01.2010 - 09.2019
  • Responsible for selling merchant services to both new and existing services to both new and existing businesses through internal referrals and both inbound and outbound calls.
  • Successfully created deep relationships with banking partners to increase referral pipeline by coordinating frequent meetings and Q&A sessions to provide updates on new products and services.
  • Proactively communicate both verbally and in writing with key decision-makers at a variety of levels (small to midsize business owners, CEOs, etc) to evaluate their needs and propose solutions that align with CHASE merchant services.
  • Constantly provided timely follow up to ensure the highest level of customer satisfaction both pre and post sales.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Drove sales by developing multi-million dollar contract sales.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Built relationships with customers and community to establish long-term business growth.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

Internal and external Loan officer

Bank of America
Plano, Texas
01.1995 - 01.2010
  • Approve loans within specified limits, and refer loan applications outside those limits to management approval.
  • Meet with applicants to obtain information for loan applications and to answer questions about the process.
  • Analyze applicants’ financial status, credit and property evaluations to determine feasibility of granting loans.
  • Explain to customers the different types of loans and credit options that are available, as well as the terms of the services.
  • Obtain and compile copies of loan applicants’ credit histories, corporate financial statements, and other financial information.
  • Review and update credit and loan files.
  • Review loan agreements and ensure that they are complete and accurate according to policy.
  • Compute payments schedules.
  • Stay abreast of new types of loans and other financial services and products in order to better meet the customers’ needs.
  • Submit applications to credit analysts for verification and recommendation.
  • Handle customer complaints and take appropriate action to resolve them.
  • Work with clients to identify their financial goals and to find ways to reach those goals.
  • Confer with underwriters to aid in resolving mortgage application problems.
  • Negotiate payment arrangements with customers who have delinquent loans.
  • Market bank products to individuals and firms, promoting bank services that may meet customers’ needs.
  • Supervise loan personnel.
  • Set credit policies, credit lines, procedures and standards in conjunction with senior managers.
  • Provide special services such as investment banking for clients with more specialized needs.
  • Analyze potential loan markets and develop referral networks in order to locate prospects for loans.
  • Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.
  • Arrange for maintenance and liquidation of delinquent properties.
  • Interview, hire and train new employees.

Education

High School Diploma -

Kilgore College
Kilgore, TX
01-1985

Skills

  • Result oriented sales professional with vast experience in the banking industry
  • Responsible, organized and efficient performing any assigned task
  • Honest and friendly, willing to work hard
  • Self-starter who can work both independently and in a team environment
  • Excellent communication interpersonal and organizational skills
  • Fluent and literate in Spanish
  • Ability to manage multiple tasks in a pressured environment
  • Quick learner who can rapidly master all aspects of a job with minimal training
  • Sales strategies
  • Loan processing
  • Product knowledge
  • Negotiation techniques
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Time management
  • Presentation skills
  • Marketing techniques
  • Customer relationship
  • Negotiation expertise
  • Pricing strategy
  • Goal orientation
  • Brand awareness
  • Analytical thinking
  • Merchant services
  • Customer relationship management
  • Financial analysis
  • Credit evaluation
  • Market analysis

Languages

Spanish
Professional
English
Professional

References

References available upon request.

Timeline

Sales Associate

Moritz Kia
08.2024 - 06.2025

Sales Associate

AT&T Store
01.2021 - 11.2023

Merchant Services Business Development Specialist

JP Morgan Chase
01.2010 - 09.2019

Internal and external Loan officer

Bank of America
01.1995 - 01.2010

High School Diploma -

Kilgore College

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Mary Olivia Mooney