Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
References
Timeline
Generic

Mary Olivieri

AUSTIN,TX

Summary

Well organized and self starter with 37+ years of Administrative experience supporting Managers and sells associates as well as being and active Manager myself in multiple departments and teams simultaneously. I am very diverse. Flexible, quick learner, perform well under pressure as well as ability to grow with clients and colleagues at all organizational levels. Ability to multi-task and have strong work ethics, positive attitude, confident, motivated and team player. Excellent customer service skills 37+ years, reliable and self motivated. Proficient in Microsoft Office Suites 2007 to date (Word, Outlook, PowerPoint, Excel) with knowledge of Quick Books. Proficient typing and clerical skills. Typing range 40-90 WPM Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

48
48
years of professional experience
1
1
Certification

Work History

Front Office Manager

Tri Audio Sounds
San Mateo
05.2021 - 01.2024
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.

Member, Board of Directors

HIP HOUSING
San Mateo, CA
01.2013 - 12.2018
  • Company Overview: We buy and rebuild/revamp properties to help others in throughout San Mateo County
  • Worked closely with Contractors, Architects, Accountants, Loan Officers and many others to enhance a help grow the Community into a better and adaptable place to life and experience for HIP Housing (Human Investment Resource Projects)
  • We buy and rebuild/revamp properties to help others in throughout San Mateo County

Sales/Assistant Manager

Macy's Department Store
San Mateo, CA
07.1976 - 05.2015
  • Greeted customers and provided assistance with product selection.
  • Informed customers about current promotions and discounts.
  • Assisted customers with returns, exchanges and refunds.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Processed special orders for out-of-stock items when necessary.
  • Maintained cleanliness of the sales floor area at all times.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Cross-trained in other departments within the store including checkout counter operations.
  • Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.
  • Accepted and completed cash, check and credit card payments.

Office Manager

Pacific Coast Properties/Camino Mortgage
San Mateo, CA
02.1993 - 03.1996
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Provided administrative support to management team including preparing reports and presentations.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Administrative Assistant/Office Management/RDA/Xray Tech

Dr John Roberts/Dr. John, John, Parr
San Mateo, CA
09.1986 - 06.1991
  • Supported all Management as well as a team player and believe in growth
  • Very diverse and learn easily
  • Worked in many professional establishments and work well under stress
  • I believe I am a great trainer as well for new employees and situations
  • Answered and dealt with heavy client loads and phones, appointments and all duties at front desk
  • Enthusiastic and always learning to learn more
  • I have dealt with collections and many others aspects of business entities

Education

Certificates - Business/RDA/Xray/Real Estate

Skyline College/College of San Mateo/University of Pacific/San Francisco State
01.2012

Skills

  • Eaglesoft
  • EMR Systems
  • Medical Scheduling
  • Sales
  • Office management
  • Guest services
  • Dental assisting
  • Dental terminology
  • Dental receptionist
  • Marketing
  • Front desk
  • Retail sales
  • Customer service
  • Typing
  • Supervising experience
  • QuickBooks
  • Phone etiquette
  • Data entry
  • Office experience
  • Dental office experience
  • Care plans
  • Time management
  • Microsoft Word
  • Medical office experience
  • Human resources
  • Mentoring
  • Clerical experience
  • Medical terminology
  • Personal assistant experience
  • Presentation skills
  • Communication skills
  • Management
  • Word processing
  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft Office
  • Multi-line phone systems
  • Organizational skills
  • Food service
  • Food safety
  • Food handling
  • Grocery store
  • Basic math
  • Retail math
  • Hospitality
  • Clinic

Certification

  • CPR Certification, 06/01/81, 06/01/10, Willing recertification. Certified over 10 times.
  • First Aid Certification, 06/01/81, 06/01/10, Needing to recertify.
  • Registered Dental Assistant, 06/01/81, 06/01/92
  • Coronal Polish Certificate, 06/01/81, Present
  • Certified Dental Assistant, 06/01/81, Present
  • Sealant Certification, 06/01/81, Present
  • X-Ray Certification, 06/01/81, Present
  • Infection Control Certification, 06/01/81, Present
  • Radiology Certification, 06/01/81, Present
  • Radiation Health & Safety Certification, 06/01/81, Present
  • X-ray, 06/01/81, Present
  • Driver's License, 05/01/76, 05/01/27

Assessments

  • Attention to detail, Completed, 12/01/23
  • Administrative assistant/receptionist, Completed, 10/01/21
  • Customer focus & orientation, Proficient, 03/01/22
  • Sales fit, Proficient, 10/01/21
  • Retail customer service, Completed, 03/01/22

Personal Information

  • Total Experience: Well organized and self starter with 37+ years of Administrative experience supporting Managers and sales associates as well as being an active Manager myself in multiple departments and teams simultaneously. I am very diverse.
  • Authorized To Work: US

References

References available upon request.

Timeline

Front Office Manager

Tri Audio Sounds
05.2021 - 01.2024

Member, Board of Directors

HIP HOUSING
01.2013 - 12.2018

Office Manager

Pacific Coast Properties/Camino Mortgage
02.1993 - 03.1996

Administrative Assistant/Office Management/RDA/Xray Tech

Dr John Roberts/Dr. John, John, Parr
09.1986 - 06.1991

Sales/Assistant Manager

Macy's Department Store
07.1976 - 05.2015

Certificates - Business/RDA/Xray/Real Estate

Skyline College/College of San Mateo/University of Pacific/San Francisco State
Mary Olivieri