Mary O'Neal
2518 W 18th
Summary
Proven team player with a track record of enhancing customer satisfaction at Apex Wireless, adept at multitasking and maintaining high levels of reliability. Skilled in payment processing and fostering positive customer relationships, consistently delivering outstanding service and efficiently managing high-volume environments. Achieved significant improvements in customer loyalty through personalized service and effective problem resolution.
Overview
9
9
years of professional experience
Work History
Bartender
JR's Bar and Grill
01.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Online Customer Representative
Apex Wireless
08.2023 - 03.2025
- Handled escalated cases diplomatically, working closely with supervisors and other departments to find suitable solutions.
- Boosted customer loyalty by offering personalized recommendations based on individual preferences and purchase history.
- Maintained a high level of product knowledge, providing accurate information to customers on various topics.
- Streamlined the customer service process by developing efficient response templates for common issues.
- Collaborated with team members to ensure consistent quality in customer interactions and problem resolution.
- Managed live chat support during peak hours, providing real-time assistance to customers and resolving issues quickly.
Front Desk Receptionist
Red Carpet Inn & Suites
07.2016 - 11.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
GED -
Texas State University
Houston, TX04-1999
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Payment processing
- Cash register operation
Timeline
Online Customer Representative
Apex Wireless
08.2023 - 03.2025
Bartender
JR's Bar and Grill
01.2021 - Current
Front Desk Receptionist
Red Carpet Inn & Suites
07.2016 - 11.2020
GED -
Texas State University
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