Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mary O'Neal

Houston

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Bartender

JR's Bar And Grill
01.2023 - Current
  • Learned and practiced safe food handling procedures to ensure compliance with health standards.
  • Assisted in preparing and serving beverages, enhancing customer experience through prompt service.
  • Maintained cleanliness of bar area, promoting a welcoming environment for patrons.
  • Engaged with customers to provide recommendations and answer inquiries about menu items.
  • Adapted quickly to changing demands in a fast-paced environment, ensuring smooth operations during shifts.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Customer Service Representative

Apex Wireless
08.2023 - 03.2025
  • Resolved customer inquiries via phone and email, ensuring high satisfaction levels.
  • Assisted customers in navigating website features and troubleshooting issues effectively.
  • Processed orders and returns accurately, maintaining system integrity.
  • Documented customer interactions in CRM software to enhance service quality.
  • Educated customers on product features and promotions, enhancing their experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Front Door Host

South Beach Houston
02.2021 - 08.2023
  • Greet and assist guests, ensuring a welcoming atmosphere at front entrance.
  • Manage guest check-in processes efficiently, enhancing overall visitor experience.
  • Coordinate with security personnel to monitor entry and maintain safety protocols.
  • Provide information about services and events, addressing guest inquiries professionally.
  • Increased repeat business through exceptional customer interactions and problem resolution skills.
  • Developed strong rapport with regular customers, ensuring their specific needs were met each visit.

Front Desk Receptionist

Red Carpet Inn
01.2018 - 08.2021
  • Greeted and assisted guests, ensuring a welcoming atmosphere and positive first impressions.
  • Managed multi-line phone systems, efficiently directing calls to appropriate departments.
  • Coordinated room bookings, verified reservations, and handled check-in/check-out processes seamlessly.
  • Resolved guest inquiries and complaints promptly, enhancing customer satisfaction and loyalty.
  • Maintained accurate records of guest information using property management software to streamline operations.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arrivals.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Front Desk Receptionist

Ship Channel Inn
02.2018 - 02.2021
  • Trained new staff on front desk procedures and customer service protocols to uphold quality standards.
  • Implemented process improvements that increased operational efficiency at front desk operations.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Merchandiser

TNG Merchandising
07.2015 - 01.2018
  • Developed and implemented effective merchandising strategies to enhance product visibility and drive sales.
  • Analyzed market trends to optimize inventory levels and improve stock rotation efficiency.
  • Collaborated with cross-functional teams to execute promotional displays that align with brand objectives.
  • Trained junior staff on merchandising best practices, ensuring adherence to company standards.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Education

GED -

Texas State University
Houston, TX

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Customer service expertise
  • Handling difficult customers
  • Cash register operation
  • Hospitality service expertise
  • Beverage preparation

Accomplishments

    Winner of the Out Smart Magazine favorite bartender award.

Timeline

Customer Service Representative

Apex Wireless
08.2023 - 03.2025

Bartender

JR's Bar And Grill
01.2023 - Current

Front Door Host

South Beach Houston
02.2021 - 08.2023

Front Desk Receptionist

Ship Channel Inn
02.2018 - 02.2021

Front Desk Receptionist

Red Carpet Inn
01.2018 - 08.2021

Merchandiser

TNG Merchandising
07.2015 - 01.2018

GED -

Texas State University

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