Mary O'Neill
Aurora
Summary
Serviced-focused Retail professional dedicated to delivering positive customer experiences to promote loyalty and repeat business. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
26
26
years of professional experience
Work History
General Manager
Williams Sonoma, Inc.
07.2021 - 09.2025
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Store Manager
Z Gallerie
09.2018 - 09.2020
- Consistently led sales for store, attaining 27% of total store dollars for fiscal year 2019.
- Partnered with Store Manager to plan store financial goals, routinely exceeding sales targets, and attaining highest furniture comps in company for 2019.
- Tracked sales metrics in weekly business summaries to develop and coach associates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Sales Lead
Pier 1 Imports
08.2016 - 09.2018
- Emphasized company Loyalty Program acquisition, bringing store from lowest percentage of customer capture to highest in the region during my first quarter in Colorado.
- Supervised and coached sales associates, increasing number of credit applications and Loyalty Program enrollments per associate by ~70%.
- Managed bank deposit log; audited daily sales paperwork; supply order budget; performed monthly purge of paperwork/files and other office manager duties.
- Named Sales Leader of the Quarter, Colorado & Wyoming Region, Q1 FY18.
Sales Associate
Good Works, Inc.
07.2004 - 07.2010
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Store Manager
The Museum Company
10.1999 - 08.2003
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Instituted 100% reuse/recycle policy for packing materials, saving $3000 annually in costs.
- Supervised and effectively trained up to 22 employees to exceed sales goals, while meeting payroll targets.
Education
Bachelor of Arts - Classical Studies
University of Missouri
Columbia, Missouri12.1996
Skills
- Excellent customer service skills
- Employee scheduling
- Team building
- Operations management
- Labor cost controls
- Performance evaluations
- Cost reductions
- Strong sales and upselling ability
- Cash handling/POS reconciliation
- Visual merchandising
Timeline
General Manager
Williams Sonoma, Inc.
07.2021 - 09.2025
Assistant Store Manager
Z Gallerie
09.2018 - 09.2020
Sales Lead
Pier 1 Imports
08.2016 - 09.2018
Sales Associate
Good Works, Inc.
07.2004 - 07.2010
Store Manager
The Museum Company
10.1999 - 08.2003
Bachelor of Arts - Classical Studies
University of Missouri
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