Summary
Overview
Work History
Skills
Timeline
Generic

Mary Orozco

Napa,CA

Summary

Dynamic Medical Assistant with extensive experience at Providence Medical Group, excelling in surgery scheduling and patient education. Proficient in CPT coding and HIPAA compliance, I foster strong team collaboration and deliver exceptional customer service. Recognized for effectively managing surgical schedules, ensuring optimal patient flow, and enhancing overall operational efficiency.

Overview

24
24
years of professional experience

Work History

MA- (Coverage for URO/ OBGYN Surgery Scheduling)

Providence Medical Group
Napa, CA
04.2024 - Current
  • Maintained clean and fully stocked examination rooms for incoming patients.
  • Performed basic laboratory tests, including urinalysis and blood glucose levels, under supervision.
  • Measured vital signs and gathered medical histories to prepare patients for examinations.
  • Collected, labeled, and stored laboratory specimens accurately prior to testing.
  • Ensured accurate medical records through effective filing, charting, transcription, and data entry.
  • Prepared treatment rooms for patient examinations and inspected equipment for proper functionality.
  • Adhered to HIPAA regulations to safeguard confidential patient information at all times.
  • Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
  • Conducted follow up calls with patients after their procedure was completed.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
  • Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
  • Completed relevant insurance and other claim forms.
  • Distributed treatment and procedural information to patients.
  • Created and managed surgical schedules for multiple surgeons.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
  • Communicated with ancillary departments on patient's behalf during the entire pre-operative process.
  • Located scheduling barriers and implemented appropriate solutions.
  • Provided patient education and answered questions regarding the surgery process.
  • Scheduled follow-up appointments as designated by physician.

Surgery Scheduler

Napa Valley ENT
Napa, CA
02.2023 - 04.2024
  • Scheduled surgeries for four surgeons.
  • Maintained the surgical OR schedule and rescheduled as necessary.
  • Obtain prior authorization for all surgical procedures.
  • Input CPT codes and ICD codes for surgical procedures.
  • Back up Medical Assistant, rooming patients, and assisting with office procedures, as well as front office receptionist duties as needed.
  • Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
  • Conducted follow up calls with patients after their procedure was completed.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
  • Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.

Medical Assistant/ Surgery Scheduler

Providence Medical Group- ENT
01.2022 - 02.2023
  • Schedule surgeries for 4 surgeons
  • Maintain surgical OR schedule and reschedule as necessary
  • Obtain prior authorization for all surgical procedures
  • Input all billing and CPT codes for surgeries
  • Order all pre op labs and exams as required
  • Schedule all pre op and post op appts and was point of contact throughout process
  • Filed insurance claims forms in accordance with applicable regulations.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.

Chronic Care Case Manager

Engendoon Health
05.2021 - 01.2022
  • Screening and enrollment of patients
  • Provide initial outreach to patients and intruding care/case management program
  • Support comprehensive care management of Medicare patients by providing at least 20 mins of patient education and care coordination monthly to patients who have at least 2 chronic conditions
  • Provide health promotion services similar to the role of a health educator, such as providing training and teaching self management skills pertaining to the patients goals identified in the care plan
  • I help to reduce barriers in a number of ways
  • Including helping scheduling appts
  • Getting prescription refills, helping with meals on wheels
  • Working with community services to ensure access to care
  • I have a caseload of 300 patients that I need to call at least once a month
  • I do all the billing and care plans for all the patients

Lead Medical Assistant/ Receptionist

Napa Valley Personalized Healthcare
05.2017 - 05.2021
  • Prioritize messages and answer based of urgency
  • Order supplies and medications for the office as needed
  • Set up and assist with procedures
  • Give injections
  • Perform EKG
  • Distribute all in-house medications from our in-house pharmacy.
  • Perform urinary scans
  • Faxes, Distribution of incoming faxes, EHR filing in appropriate tabs
  • Scan incoming documents
  • Prior authorization for non covered prescriptions and exams
  • Call in and or create electronic prescription refills for the doctors
  • Refer patients to specialists as needed and set up appointments for them
  • Prep the charts for the next day
  • Make sure that every lab, imaging results that are needed are there for the doctor to see at appointment
  • Keep track of doctors schedules and make sure they are not running late with patients
  • Keep track of vacation and time off and make blocks for all the doctors
  • Handled general office duties to support administrative staff during peak hours.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.

Lead Compliance Associate

Aldea Children and Family Services
10.2013 - 01.2015
  • Monitor electronic medical record compliance regulations for Aldea mental health programs in Napa
  • Assist in organizing client data, integrating the use of practices that support forms, checklists, charts and reports to support adherence and monitoring programmatic compliance for staff
  • Check Medi-Cal eligibility for all clients on a monthly basis
  • Prepare billing requests and other reports as needed
  • Engage in daily chart review and audits, ensuring all charting is accurate and in compliance with documentation
  • Work with program directors to maintain and facilitate internal audit systems on a regular basis
  • Attend Quality Control meetings as required, to support continuing education regarding compliance standards
  • Maintain general knowledge and awareness of the CQI goals of multiple programs, funders' compliance standards, and program contractual requirements
  • Work collaboratively with the program directors, supervisors, clinical staff, and administrative support staff to effectively communicate compliance issues
  • Perform tasks assigned by the program directors that support adherence to CQI and compliance standards

Medical Assistant/ eClinicalWorks Quality Assurance Specialist

Community Health Clinic Ole
03.2001 - 10.2011
  • Part of the implementation team for EHR (Electronic Health Records)
  • Conducted daily EHR audits for both Providers and Medical Assistants
  • EHR training; to ensure that all Medical Assistants are properly trained, up to date and compliant with policies and procedures
  • Key contact point for internal users, troubleshoot and assist with any concerns and questions that may arise, managed periodic system changes
  • Created, updated and maintained all back office EHR templates
  • Oversaw and maintained Meditech database, uploaded health and physical reports onto Queen of The Valley Hospital website on daily basis
  • Track Pap smear and Mammography results; contact patients and set up follow up visits
  • Input and managed patient information into database consisting of 46,000 + patients
  • Assess patient needs and arrange appropriate medical referral with agencies and providers throughout Napa County and the Bay Area
  • Maintained contact and a good working relationship with Napa County Children's Health Department and California Children's Services
  • Assess Children's needs and schedule appropriate appointments
  • Maintained contact with California Children's Services to ensure patient's medical coverage
  • Tracked all appointments for CCS and Foster care patients to ensure patient compliance
  • Fax and or mail all appropriate paperwork and health records to requesting agencies
  • Screened for potential CCS eligibility

Skills

  • Medical Assistant
  • Quality Assurance Specialist
  • Knowledge of Immunization schedule
  • Surgery scheduling
  • Insurance verification
  • CPT coding
  • HIPAA compliance
  • Follow-up communication
  • Team collaboration
  • Time management
  • Conflict resolution
  • Team management
  • Excellent communication
  • Problem resolution
  • Multitasking
  • Dependable and responsible
  • Bilingual/Bicultural Spanish
  • Problem-solving skills
  • Motivated, self-starter
  • Ability to work independently
  • Ability to work as a team
  • Project coordination
  • Project implementation
  • Proficient in Microsoft Office, Excel, Word, PowerPoint
  • Compassionate

Timeline

MA- (Coverage for URO/ OBGYN Surgery Scheduling)

Providence Medical Group
04.2024 - Current

Surgery Scheduler

Napa Valley ENT
02.2023 - 04.2024

Medical Assistant/ Surgery Scheduler

Providence Medical Group- ENT
01.2022 - 02.2023

Chronic Care Case Manager

Engendoon Health
05.2021 - 01.2022

Lead Medical Assistant/ Receptionist

Napa Valley Personalized Healthcare
05.2017 - 05.2021

Lead Compliance Associate

Aldea Children and Family Services
10.2013 - 01.2015

Medical Assistant/ eClinicalWorks Quality Assurance Specialist

Community Health Clinic Ole
03.2001 - 10.2011

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Mary Orozco