Summary
Overview
Work History
Education
Skills
References
Currentmembershipsvolunteerwork
Timeline
Generic

Mary Ortiz

Katy,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure sales position. Ready to help team achieve company goals.

Overview

20
20
years of professional experience

Work History

CEO

Magical Cakes & Sweets LLC
12.2015 - Current
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Established new revenue streams by identifying market opportunities and launching innovative products or services.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated cash registers and processed payments accurately.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Trained and supervised new employees on bakery operations and procedures.
  • Created appealing displays to showcase products in bakery.
  • Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
  • Contributed to menu planning meetings with innovative ideas, keeping bakery's offerings fresh and competitive.
  • Leveraged social media to showcase bakery creations, significantly increasing online engagement and inquiries.
  • Resolved customer complaints with empathy and professionalism, maintaining positive bakery image.
  • Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
  • Customized cake designs according to customer requests, increasing satisfaction and repeat business.
  • Managed daily bakery operations, ensuring timely delivery of high-quality products to customers.
  • Increased sales through innovative product development and effective merchandising strategies.
  • Expanded product offerings by researching market trends and testing new recipes, driving customer interest and loyalty.

Cake Decorator Part-time

Baskin Robbins
03.2014 - 12.2015
  • Inventory, ordering supplies, building the ice cream cakes, frosting and decorating
  • Preparing the chocolate and sitting down giving samples and placing the custom orders

Sales Marketing Representative/Independent Business Owner

Melaleuca
02.2011 - 03.2012
  • Traveling; meeting clients
  • Group presentations
  • Business marketing, answer all incoming calls and setting up appointments and interviews
  • Training new employees
  • Filing, making payments and more

Store Manager/CSR

Celltone Wireless
01.2009 - 11.2010
  • Open & close
  • Offer consultative sales and service on the sales floor during retail hours (including nights and weekends)
  • Recruit, develop, motivate and manage a high-performing team
  • Meet and exceed individual and team sales goals
  • Keep up of the rapidly evolving T-Mobile technology
  • Execute the processes and procedures that ensure that the 'back' of the store works as well as the 'front' from a customer perspective
  • Cultivate long-term customer relationships
  • Personnel training, coaching and development
  • Close contracts and run credit checks
  • Order inventory and restock
  • Keep area sanitized
  • Handle store money for the day

Receptionist

Grace Presbyterian Church [En espanol]
08.2007 - 01.2009
  • Answering all incoming calls and direct them accordingly
  • Completing errands as requested
  • Operate copier, scanner, fax combo filing and data entry
  • Sorting mail daily and ordering office supplies
  • Scheduling appointments, assisting with client services and accounting

Assistant Manager/CSR

Quizno’s
04.2005 - 12.2007
  • Performs and directs overall store management
  • Responsible for inventory and money control systems
  • Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained
  • Maintains standards of restaurant safety and security
  • Recruits staff and oversees training program
  • Responsible for local marketing initiatives
  • Maintains business records
  • Ensures completion of online training classes by restaurant staff
  • Scheduling and supervising and training of staff, addressing customer concerns

Child Care Giver/Elder Care Giver

Independent Employer
03.2005 - 12.2005
  • Medication Reminders
  • Assisting with personal care, i.e., bathing, etc
  • Meal preparation and feeding
  • Laundry & linen washing, grocery shopping, grooming and dressing, companionship, light housekeeping, errand services, doctor appointments, and daily activities

Education

B.S - Biology

Prairie View A&M University
11.2018

High School Diploma -

Spring Woods High School
12.2008

Skills

  • Microsoft Office programs
  • Operating systems
  • Customer service
  • Internet proficiency
  • Attention to detail
  • Organizational skills
  • Bilingual
  • Punctuality
  • Dependability
  • Neat appearance
  • Teach me attitude
  • Fast paced environment
  • Multitasking
  • Perform under pressure
  • Teamwork
  • Professional attitude
  • Eagerness to learn
  • Fast learner
  • Communication skills
  • Goal oriented
  • Self-motivated
  • Commitment to get the job done
  • Cake decorating
  • Social media management
  • Photo and video editing
  • Content creation
  • Sales strategy development

References

Available upon request

Currentmembershipsvolunteerwork

Grace Presbyterian Church [En Espanol], Mother & Wife God Wants You To Be Organization, Project 180, LILAC, Elderly Homes, Children’s Hospital’s/Foster Homes, Pet’s New Home Association, Under The Bridge Organization, Organizations within the church, Organizations within school

Timeline

CEO

Magical Cakes & Sweets LLC
12.2015 - Current

Cake Decorator Part-time

Baskin Robbins
03.2014 - 12.2015

Sales Marketing Representative/Independent Business Owner

Melaleuca
02.2011 - 03.2012

Store Manager/CSR

Celltone Wireless
01.2009 - 11.2010

Receptionist

Grace Presbyterian Church [En espanol]
08.2007 - 01.2009

Assistant Manager/CSR

Quizno’s
04.2005 - 12.2007

Child Care Giver/Elder Care Giver

Independent Employer
03.2005 - 12.2005

High School Diploma -

Spring Woods High School

B.S - Biology

Prairie View A&M University

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Mary Ortiz