Summary
Overview
Work History
Skills
Timeline
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Mary Ortiz

Summary

Sales professional with a strong background in relationship-building and extensive knowledge of Universal Orlando. Seeking an entry-level position to apply skills and experience. Committed to personal growth and eager to contribute to a collaborative and continuously learning team. Known for thoroughness and organizational abilities, excelling at managing multiple projects simultaneously with high accuracy. Skilled at prioritizing tasks and consistently meeting deadlines.

Overview

28
28
years of professional experience

Work History

Sales & Marketing Coordinator

Universal Orlando Resorts
01.2018 - Current
  • Fulfillment of Universal Orlando client ticket orders in support of Youth, Corporate, Latin, Military, Timeshare, Travel Industry Sales, Event Sales, International Sales, and National Account
  • Invoice clients and process payments
  • Create and distribute sales leads for UPRV Group Vacations, Event Sales, and Youth Sales using Salesforce
  • Create Superstar Shuttle Reservations for guest arrivals and departure
  • Managed vendor relationships to secure best quality of services and products for organizational needs.
  • Collaborated with cross-functional teams to ensure successful execution of marketing events.
  • Delivered exceptional customer service during live events, addressing inquiries promptly while maintaining a positive attitude.

Coordinator-Youth Sales (Temporary Assignment)

Universal Orlando Resort
02.2021 - 06.2021
  • Contribute to positive sales results for both Grad Bash and Gradventure, breaking an Operating Cash Flow of 13.4M for the year
  • Responsible for client and school management via phone, electronic communications and face to face
  • Distributed over 1.4k contracts to both middle and high schools as well as working with principals to assure they were reviewing, understanding new contracts and signing correctly
  • Night of event lesion between internal partners such as Event Management, Entrance Operations, Security and Event Operations as well as key Top Tier Youth clients

Associate Representative

Universal Orlando Resort
01.2014 - 01.2020
  • Fulfillment of vacations for UO Global, Domestic and Local Sweepstakes
  • Maintain database records associated with travel bookings
  • Budget tracking for each program; Group and individual winner/crew fulfillment
  • Liaison with Loews and offsite properties for hotel reservations
  • Maintain quarterly Fair Market Value report

Coordinator

Universal Orlando Resort
01.2009 - 01.2014
  • Provide Escalated Support to all GCC Team Members, Supervisors and Guest Services
  • Document and track data, current trends, and identify development opportunities for Team Members
  • Act as first-level supervisor to resolve all escalations with one-call resolution

Senior Coordinator

Universal Orlando Resort
01.2000 - 01.2009
  • Provide escalated support to Flexible Payment Annual Pass guests
  • Provide assistance and support to Annual Passholders for special events, such as Mardi Gras, Halloween Horror Nights, and the opening of new rides and attractions
  • Create and maintain archival information on select ads and promotions from area competitors

Skills

  • Galaxy
  • Salesforce
  • Microsoft
  • Genesis
  • Multitasking and organization
  • Data entry
  • Decision-making

Timeline

Coordinator-Youth Sales (Temporary Assignment)

Universal Orlando Resort
02.2021 - 06.2021

Sales & Marketing Coordinator

Universal Orlando Resorts
01.2018 - Current

Associate Representative

Universal Orlando Resort
01.2014 - 01.2020

Coordinator

Universal Orlando Resort
01.2009 - 01.2014

Senior Coordinator

Universal Orlando Resort
01.2000 - 01.2009

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Mary Ortiz