Mary Osomoe
Customer Service Representative
Williamsburg,VA
Summary
Dedicated volunteer providing great experiences helping non-profit organizations. I am a hard worker who will put all I have into getting the job done well. I am reliable, loyal, and punctual when given any job to do. I am friendly and helpful when assisting others. I am organized and detail oriented. I have a willingness to learn and eagerness to make an impact.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Volunteer
Bruton High School Marching Band
Williamsburg, VA
06.2022 - 05.2023
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean facilities to better serve program needs.
- Helped organize and manage events and projects.
- Supported engaging and fun events by helping with organization and planning.
- Engaged in community outreach to support program mission.
Teaching Assistant Volunteer
Waller Mill Elementary
Williamburg, VA
09.2017 - 06.2018
- Tutored children individually or in small groups to help with assignments and reinforce targeted lesson skills.
- Established and maintained positive relationships with students to foster environment of support and open communication.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Taught courses under guidance of senior instructors.
Salesperson
LuLaRoe
Williamsburg, VA
12.2016 - 12.2017
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales and customer satisfaction through personalized servicing.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Informed customers of current store promotions to encourage additional sales purchases.
Customer Service Representative
Amazon
Williamsburg, VA
07.2016 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Customer Service Representative
InTouch
Fresno, CA
06.2005 - 06.2006
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Fresno High School
Fresno, CA 09.2000 - 06.2004
Cosmetology Certification - Cosmetology
Artistic Beauty College
Flagstaff Az 08.2004 - 06.2005
Skills
Client relations strength
Hobbies
I have taught myself to sew, I started when my daughter was an infant and have been sewing for the last 15 years. I have gained a lot of knowledge and can now sewing clothing well. I have sewn clothing and toys to sell when my children were younger.
I have also taught myself to cook and bake. It has been a great past time that have taught my children as well.
I have also taught myself to build structures. I have built two closets and have done numerous updates on our last home.
I really enjoy being creative in several different areas of my life.
Timeline
Volunteer
Bruton High School Marching Band
06.2022 - 05.2023
Teaching Assistant Volunteer
Waller Mill Elementary
09.2017 - 06.2018
Salesperson
LuLaRoe
12.2016 - 12.2017
Customer Service Representative
Amazon
07.2016 - 08.2016
Customer Service Representative
InTouch
06.2005 - 06.2006
Cosmetology Certification - Cosmetology
Artistic Beauty College
08.2004 - 06.2005
High School Diploma -
Fresno High School
09.2000 - 06.2004
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