Mary Ottaviano
Jacksonville,Choose One
Summary
Organized, energetic, and personable with years of experience in customer facing roles. Dependable and the drive of a teenager looking to start a new chapter in my life. I believe with a new chapter is a new direction, just waiting to be told where to begin.
Overview
6
6
years of professional experience
Work History
Breakfast Attendant
Tru By Hilton
02.2022 - 08.2022
- Prepared food in a timely fashion.
- Kept the breakfast bar clean and stocked with fresh food on a regular.
- Refilled the juice machine as needed, emptied overflow tray on time to keep area clean and presentable.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Provided attentive service and proactively assessed guest needs.
- Assisted with bussing tables and cleaning up spills.
- Did my best to make sure every guest was pleased with their breakfast as well as their stay.
Housekeeper
Brandy's Broom
02.2020 - 01.2022
- Cleaned to the customers standards and satisfaction no matter what the task.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Polished fixtures to achieve professional shine and appearance.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Dusted picture frames and wall hangings with cloth.
- Sorted, laundered and put away various laundry items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Washed and put away kitchen dishes, utensils and glassware.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Hostess
Cocktails
04.2016 - 03.2020
- Supported servers, food runners, and bussers with keeping sitting area ready for every guest.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Seated patrons based on guest preferences and seating availability.
- Took initial drink orders and relayed information to bar staff.
Education
BOA - Business Office Administration
Fl Career College
Youngerman Circle Jacksonville, Fl06.2023
GED -
Camden County Ga
Kingsland, GA01.2012
Certified Nurse Assistant - Nurse Assistant
Nurse Assistant Certification Course
Brunswick, GA06.2008
Skills
- Customer Service and satisfaction
- Follow directions precisely
- Energetic and enthusiastic
- Quick learner and always ready to learn something new
- Grab and Go Preparation
- Food Restocking
- Table Bussing
- Special Requests
- Active Listening
- Procedure Preparation
- Greeting Guests
- Dining Room Cleanup
Timeline
Breakfast Attendant
Tru By Hilton
02.2022 - 08.2022
Housekeeper
Brandy's Broom
02.2020 - 01.2022
Hostess
Cocktails
04.2016 - 03.2020
BOA - Business Office Administration
Fl Career College
GED -
Camden County Ga
Certified Nurse Assistant - Nurse Assistant
Nurse Assistant Certification Course
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