Mary Oulatta
Austin,TX
Summary
Dynamic professional with a proven track record in emergency management and superior customer service, notably at Allied Universal Security Services. Skilled in surveillance and emergency response, adept at leveraging computer skills to enhance security measures. Demonstrated ability to improve safety protocols, achieving a significant reduction in security incidents. Expert in fostering a secure environment while maintaining high customer satisfaction. Personable Pharmacy Assistant professional with strong background in guiding and assisting customers, helping coworkers and completing important pharmacy tasks. Productive in efficiently ringing customers, providing information and answering calls to deliver superb customer care. Orderly in recordkeeping, inventory control, ordering products and requesting refills from physicians.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
07.2023 - 08.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Desktop Support Technician
Function of Beauty
02.2021 - 01.2023
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
- Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
- Enhanced user productivity, training employees on the use of new applications and system features.
- Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
- Provided exceptional customer service, resolving a high volume of helpdesk tickets within established timeframes.
- Optimized computer performance through regular system diagnostics, repairs, and upgrades as needed.
Pharmacy Assistant
Harlem Pharmacy
03.2019 - 09.2021
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Assisted pharmacy staff with preparing medications and filling orders.
Education
Bachelor Of Computer Science - Computer And Information Sciences
College of Staten Island of The City University of New York
Staten Island, NYSkills
Surveillance
Emergency Management
Superior customer service
Theft prevention training
Wireless technology
Computer Skills
Knowledge of supervisory concepts
Typing medication labels
Document filing
Patient Scheduling
Appointment Scheduling
Reminder calls
First Aid/CPR
Excellent Communication
Medical office administration
Medical billing and coding
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
Timeline
Security Officer
Allied Universal Security Services
07.2023 - 08.2024
Desktop Support Technician
Function of Beauty
02.2021 - 01.2023
Pharmacy Assistant
Harlem Pharmacy
03.2019 - 09.2021
Bachelor Of Computer Science - Computer And Information Sciences
College of Staten Island of The City University of New York
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