Mary Overstreet
Summary
Dynamic and detail-oriented professional with extensive experience at IU Health University Hospital. Proven track record in patient registration and scheduling, ensuring HIPAA compliance and exceptional customer service. Skilled in insurance verification and adept at fostering collaborative relationships, enhancing operational efficiency and patient satisfaction. Committed to accuracy and confidentiality in all aspects of work.
Overview
10
10
years of professional experience
Work History
Registration Specialist
IU Health University Hospital
10.2023 - 03.2025
- Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
- Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
- Organized patient files, ensuring easy access for medical professionals while maintaining strict privacy standards.
- Demonstrated excellent attention to detail when entering data into electronic health record systems, minimizing discrepancies between documents.
Administrative Assistant
IU Health University Hospital
10.2021 - 03.2023
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Physical Therapy Scheduler
IU Health University Hospital
03.2021 - 03.2023
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
Gastroenterology Scheduler
IU Health University Hospital
05.2015 - 10.2021
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Education
School of Agriculture
Purdue University
West Lafayette, IN05-1987
Skills
- HIPAA compliance
- Patient registration
- Accuracy and precision
- Appointment scheduling
- Insurance verification
- Patient scheduling
- Confidentiality
- Verbal and written communication
- Medical terminology
- Monthly reporting
Timeline
Registration Specialist
IU Health University Hospital
10.2023 - 03.2025
Administrative Assistant
IU Health University Hospital
10.2021 - 03.2023
Physical Therapy Scheduler
IU Health University Hospital
03.2021 - 03.2023
Gastroenterology Scheduler
IU Health University Hospital
05.2015 - 10.2021
School of Agriculture
Purdue University
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