MARY PA'ALA
Corona,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Operations Lead
Vituity
06.2025 - Current
- Lead team training and ensure procedures remain current and compliant with RCM policies.
- Prepare and analyze operational reports and monthly financial summaries for manager-provider meetings, identifying trends and performance opportunities.
- Support daily workflow, and collaborate cross-functionally to improve efficiency.
- Serve as RCM subject matter expert, providing team guidance, navigating multiple systems, and prioritizing tasks independently.
Accounts Receivable Specialist
Vituity
06.2023 - 06.2025
- Thoroughly examine account notes to resolve issues, complete AR-related activity codes, and collaborate with payers on special projects.
- Manage accounts for write-offs and report payer patterns to leadership.
- Complete payer and patient correspondence, handle denials, and generate reports to identify trends, tackle projects, and settle outstanding issues.
- Assess reports for next steps as needed.
Real Estate Agent
eXp Realty
Southern, CA
01.2019 - 2025
- Develop and execute marketing strategies to attract clients, guide transactions, and negotiate favorable terms.
- Assess client needs, present competitive offers, and provide market insights to support informed decision-making.
- Manage contracts, closings, and fund disbursements while coordinating advertising and transaction paperwork.
- Analyze market trends, advise on property enhancements, and build professional relationships to generate referrals and ongoing business.
Human Resource Assistant
Staff Pro Event Services
Huntington Beach, CA
01.2005 - 01.2012
- Support HR Manager with projects and daily operations, utilizing AS400 for accurate data entry and reporting.
- Serve as primary point of contact for 300+ employees, addressing inquiries and resolving issues.
- Manage onboarding, terminations, I-9 verification, and maintain accurate employee records.
- Perform administrative and clerical duties, including correspondence, document editing, and cross-department communication.
Education
California RE State License
NRE School of Real Estate
Long Beach, CA01-2019
Business Administration
Riverside Community College
Riverside, CA01-2002
Skills
- Skilled in Microsoft Office applications
- Experienced in managing events and vendors
- Proficient in resolving complex issues
- Skilled in managing multiple tasks efficiently
- Proficient in office operations
- Effective organizational abilities
- Effective written and verbal communication
Timeline
Operations Lead
Vituity
06.2025 - Current
Accounts Receivable Specialist
Vituity
06.2023 - 06.2025
Real Estate Agent
eXp Realty
01.2019 - 2025
Human Resource Assistant
Staff Pro Event Services
01.2005 - 01.2012
California RE State License
NRE School of Real Estate
Business Administration
Riverside Community College