Mary Pang
Chino Hills,CA
Summary
Detail-oriented and highly reliable professional with 10+ years of experience in supply chain coordination, production planning, order management, and customer communication (English & Chinese). Strong ability to manage multi-department workflows, organize production teams, coordinate shipments, and handle office operations. Known for problem-solving, accountability, and the ability to stabilize and optimize chaotic environments. Seeking roles in Operations Assistant, Sales Assistant, Logistics Coordinator, or Production Coordinator.
Overview
1
1
year of professional experience
Work History
Merchandiser / Sales Coordinator
- Followed up orders from inquiry → quotation → production → shipping.
- Coordinated with factories, QC, logistics, and clients.
- Prepared PI, PO, packing list, invoices, and export documents.
- Maintained long-term customer relationships and resolved complaints.
- Experienced in negotiation, communicating with suppliers, and handling unexpected issues calmly.
- 10 years
Production & Operations Coordinator
OEC Investment
08.2024 - 11.2025
- Managed full production workflow for two major product lines (sunshade products & crystal engraving), including scheduling, material allocation, delegating jobs, and monitoring output quality.
- Served as the bridge between production, sales, and management, ensuring on-time delivery and smooth communication across Chinese workers, Spanish workers, and English-speaking vendors.
- Handled all shipping work: generated hundreds of UPS/FedEx labels weekly, prepared Amazon shipments, organized outgoing packages, resolved shipping errors.
- Independently managed office operations, including receiving visitors, coordinating with city utilities (water / electricity / gas), and contacting maintenance or contractors.
- Took over customer communication (mostly Chinese clients) and resolved daily issues, corrected PO files, and ensured accurate dispatch.
- Built and maintained production reports, daily output logs, inventory sheets, and purchasing lists.
- Assisted the company through multiple relocations; coordinated workers, arranged materials, set up new shop floors, and maintained continuous production.
- Trained new workers on shipping systems, labeling, and quality control.
- Recognized by company leadership as the most reliable and versatile staff member capable of “holding the entire operations together.”
Education
Master of Arts - Literature, Business-related Coursework
Yangzte University
China06-2006
Skills
- Production scheduling
- Order processing
- Bilingual communication skills
- Customer service proficiency
- Inventory management
- Data entry and reporting
- Shipping and logistics management
- Office administration
- Team support
- Effective problem-solving in high-pressure situations
- Accounting support
LANGUAGES
Chinese (Native)
English (Professional Working Proficiency)
TECHNICAL SKILLS
Excel, WPS, Google Sheets, Google Drive, Microsoft Office, UPS/FedEx label systems, basic Amazon Seller Central, Canva, DingTalk, Feishu, and on-site production devices (laser engraving basics).
Timeline
Production & Operations Coordinator
OEC Investment
08.2024 - 11.2025
Merchandiser / Sales Coordinator
Master of Arts - Literature, Business-related Coursework
Yangzte University