Summary
Overview
Work History
Education
Skills
Timeline
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Mary Panowitz

Hampstead,MD

Summary

Dynamic professional with a proven track record at MedMark, adept in multitasking and advanced interpersonal skills. Excelled in streamlining processes for efficiency, significantly enhancing customer satisfaction and community relations. Expert in documentation and meticulous attention to detail, achieving notable improvements in compliance and operational profitability.

Overview

18
18
years of professional experience

Work History

Addiction Counselor

MedMark
09.2006 - Current
  • Competent and detail oriented approach within in core competencies of addictions counseling including screening, intake, orientation, assessments, treatment planning, counseling psychology, case management, crisis intervention, patient education, referrals and record keeping.
  • Participate in external marketing activities, community outreach, community awareness, collaborations and developed professional relationships to maintain positive community relations as liaison between/among agencies.
  • Maintain continued education for licensure and adhere to high industry demonstrating compliance with regulation, policy and guidelines set forth by federal, state and local overseeing agencies as well as accreditation agencies.
  • Established strong rapport throughout both patient and colleague populations; able to implement diffusion and deescalation.

Taster

Legacy Tastings
03.2023 - Current
  • Effectively adapting to serve customer volumes during both tasting and festival events while developing loyal clientele by consistently delivering outstanding service experiences and engaging in friendly conversation.
  • Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift during events; report daily on event sales and consumer feedback reporting.
  • Adhere/Maintained certification for TIPS/TAPS; follow outlined local, state, or federal guidelines specific to area of service.
  • Assisted with staff training, sharing expertise in tasting techniques and customer service best practices.

Owner/Operator

LuLaRoe JeMs
04.2018 - 12.2022
  • Managed day-to-day business operations with focus on optimal efficiency, streamlining processes to reduce costs.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Contributed positively to the local community through involvement in various events or charitable organizations.

Education

No Degree - Psychology

UMGC
Adelphi Campus Online
12.2026

Associate of Applied Science - Chemical Dependency

The Community College of Baltimore County
Dundalk
05.2006

Skills

  • Multitasking, Time Management and Organization
  • Advanced interpersonal skills
  • Documentation And Reporting
  • Meticulous attention to detail

Timeline

Taster

Legacy Tastings
03.2023 - Current

Owner/Operator

LuLaRoe JeMs
04.2018 - 12.2022

Addiction Counselor

MedMark
09.2006 - Current

No Degree - Psychology

UMGC

Associate of Applied Science - Chemical Dependency

The Community College of Baltimore County

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Mary Panowitz