Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Parker

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience

Work History

Assembler III, Cairns Leather

Mine Safety Appliances
06.2023 - Current
  • Sewing
  • Final Assembly
  • Paint touchup
  • Shell prep
  • Sandblast
  • Trim and putty and sanding
  • Print labels
  • Shellac
  • Paint 6A helmet primer
  • Inserting impact caps
  • M560s
  • Making ratchets
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
  • Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
  • Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
  • Followed safety protocols to maintain safe working environment.
  • Assembled parts correctly according to specifications, reducing quality issues.
  • Inspected completed products to encourage quality and adherence to company standards.
  • Verified part numbers and placed parts in appropriate shipping containers.
  • Monitored inventory, keeping necessary supplies on hand.
  • Operated - Rivet machine, drill press, saw, drills, dremel, bench grinder, eagle press, impact cap press and multiple sewing machines


Assembler III, Cairns Plastics

Mine Safety Appliances
06.2023 - Current
  • Sewing
  • Making bourkes and S10s
  • Sonic Bonder
  • Computerized sewing machine
  • Laser engraver
  • Trim impact caps
  • Print labels
  • Read shop orders
  • Loose parts
  • Navigate SAP
  • Read drawings
  • Defender lens assembly
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
  • Assembled components with minimal supervision.


Delivery Driver

Advantage Automotive
08.2022 - 06.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Embosser

Coastal Enterprises
08.2018 - 05.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Direct TV Customer Service Sales Representative

E-com
11.2015 - 06.2016
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
  • Customized sales pitches to match customer needs, leading to higher conversion rates.
  • Utilized CRM software to manage customer interactions and follow up on sales opportunities.
  • Informed customers of promotions to increase sales productivity and volume.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Direct TV Technical Support

Convergys
01.2015 - 09.2015
  • Knowledge of all equipment and how to install and set up
  • Build rapport with customer
  • Research DTV technical software while talking to customer.
  • Notate technical issue and all operations that were used to resolve it on customer account.
  • Credit account when needed.
  • Track installers and check on progress of install.
  • Add or remove tv packages from accounts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Assembler II, MSA

Pro-Type
07.2012 - 10.2012
  • Sewing military bags
  • Printing labels for shop orders
  • Updating inventory lists
  • Making forms and updating current forms for Quality Control Supervisor.

Manager/Lead Tax Preparer

Liberty Tax Service
01.2008 - 06.2011
  • Data entry
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Conducted thorough research on complex tax issues to ensure optimal solutions for clients.
  • Organized client documentation efficiently, streamlining the filing process and reducing errors.
  • Provided exceptional customer service, leading to increased client retention rates.
  • Enhanced client satisfaction by providing accurate and timely tax services.
  • Kept up-to-date with federal and state tax law changes, ensuring compliance for all clients.
  • Prepared multi-state returns accurately, addressing various compliance requirements effectively.
  • Mentored and trained junior staff, improving overall team performance and expertise.
  • Identified potential tax savings opportunities, maximizing client refunds or minimizing liabilities.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Researched complex tax issues utilizing online resources and professional tax software.
  • Identified potential audit red flags to minimize risk of IRS audits.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Prepared wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns.
  • Prepared US, multistate, and international tax returns for business clients.
  • Facilitated communication between clients and tax authorities.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
  • Taught multiple tax schools at multiple locations.
  • Tracked students progress, and their knowledge of tax issues.
  • Responsible for making sure each student was certified and logging their PTINs and login information.

Education

High School Diploma -

Jacksonville High School
Jacksonville, NC
06-1997

Skills

  • Assembly and production
  • Problem-solving
  • Attention to detail
  • Repetitive work
  • Product assembly
  • Visual inspection
  • Time management
  • Critical thinking
  • Basic math
  • Blueprint reading
  • Machine operation
  • Hardware installation
  • Pneumatic tools use
  • Hand tools proficiency
  • Written instructions comprehension
  • Teamwork and collaboration
  • Following procedures and protocols
  • Task prioritization
  • Multitasking
  • Workspace organization
  • Product packaging
  • Flexible schedule
  • Troubleshooting
  • Data entry and recording
  • Labeling boxes
  • Active listening
  • Staff training and development
  • Documentation and reporting
  • Performance evaluations
  • Computer skills
  • Adaptability and flexibility
  • Positive attitude
  • Organizational skills
  • Professional and courteous
  • MS office
  • Goal oriented
  • Customer service
  • Call center experience
  • Appointment scheduling
  • Phone etiquette
  • Cash handling
  • Team collaboration
  • Self motivation
  • Continuous improvement

Timeline

Assembler III, Cairns Leather

Mine Safety Appliances
06.2023 - Current

Assembler III, Cairns Plastics

Mine Safety Appliances
06.2023 - Current

Delivery Driver

Advantage Automotive
08.2022 - 06.2023

Embosser

Coastal Enterprises
08.2018 - 05.2020

Direct TV Customer Service Sales Representative

E-com
11.2015 - 06.2016

Direct TV Technical Support

Convergys
01.2015 - 09.2015

Assembler II, MSA

Pro-Type
07.2012 - 10.2012

Manager/Lead Tax Preparer

Liberty Tax Service
01.2008 - 06.2011

High School Diploma -

Jacksonville High School

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