MARY PATRICIA SMILIKIS
Georgetown,USA
Summary
Accomplished hospitality sales leader with 30+ years of experience driving revenue, building relationships, and optimizing sales for hotels and SaaS solutions. Proven expertise in event planning, contract negotiations, customer service, and project management, with a deep understanding of the evolving needs of both planners and hoteliers. A strategic, results-driven professional known for exceptional time management, problem-solving, and relationship-building skills. Passionate about creating seamless experiences for clients, enhancing operational efficiency, and leveraging technology to elevate sales performance.
Overview
30
30
years of professional experience
Work History
Sales Executive
Cloudbeds
01.2022 - Current
- Consistently ranked as top performer, achieving 132% of annual sales quota.
- Exceeded quarterly goals for 8 consecutive quarters, demonstrating sustained high performance.
- #1 Performer North America Inbound Sales for total logos 2024, setting benchmark for success.
- Specialize in SaaS sales for SMB and Mid-Market hotels, driving adoption and revenue growth.
- Demonstrate expert product knowledge in client interactions, confidently addressing concerns and delivering tailored solutions.
- Drive sales revenue by cultivating strong client relationships and executing strategic sales initiatives.
- Manage pipeline with precision, prioritizing tasks based on urgency and long-term impact to maximize efficiency and results.
Client Support Specialist
Wayforth
09.2020 - 12.2021
- Oversaw lead intake, qualification, and relationship development with key senior communities.
- Developed pricing estimates, forecasted weekly revenue, and processed invoices and contracts for Boston Market.
- Scheduled and managed Project Managers, Team Members, and Movers for move management and move-only events.
- Proactively identified and addressed client account issues, implementing solutions to prevent escalations and service disruptions.
Sales Account Manager
Hospitality Softnet
07.2016 - 08.2020
- Cultivated and maintained strong relationships with diverse client base, ensuring long-term partnerships and customer satisfaction.
- Developed deep understanding of company's product portfolio, effectively upselling services to align with client needs and drive revenue growth.
- Managed top accounts, including Hyatt Hotels, Pyramid, Starwood, Crowne Plaza Hotels, ensuring seamless execution of contracted services.
- Facilitated online/in-person sales training, equipping teams with knowledge and tools to maximize sales performance.
Senior Sales Manager
Wylie Inn and Conference Center
01.2013 - 01.2014
- Responsible for cultivating relationships with key accounts, community networking and generating sales revenue of $1million annually.
- Consistently exceed quarterly booking goals, receiving 2 top sales awards.
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
Account Manager
Hospitality Softnet
01.2004 - 01.2012
- Built and maintained relationships with 140+ hotels across North America.
- Delivered sales training and coaching for hotel sales and catering managers.
- Researched and developed two online Catering Sales training courses.
- Generated $100,000+ in annual sales; earned three consecutive Top Volume Sales awards.
Director of Catering Sales
Le Meridien Hotel (currently Langham Hotel)
01.1995 - 01.1998
- Supervised, trained, and mentored a team comprising four catering managers, two conference managers, the banquet director, two assistant managers, and support staff.
- Booked and planned high-profile corporate events, conventions, and weddings.
- Prepared annual departmental market plans, budgets, and pace reports.
- Increased departmental profitability by 16% in the first year.
- Boosted overall departmental revenue by $1.5 million.
Education
Bachelor of Science - Hotel and Restaurant Administration
University of New Hampshire
Skills
- Sales expertise
- Relationship building
- Sales presentations
- Prospecting skills
- CRM software proficiency
- Pipeline management
- Sales forecasting
- Excellent communication
Technical Skills
- Microsoft Office Suite
- Google Suite
- Salesforce
- Word
- Excel
- Delphi
- Miracle
- Sage
Timeline
Sales Executive
Cloudbeds
01.2022 - Current
Client Support Specialist
Wayforth
09.2020 - 12.2021
Sales Account Manager
Hospitality Softnet
07.2016 - 08.2020
Senior Sales Manager
Wylie Inn and Conference Center
01.2013 - 01.2014
Account Manager
Hospitality Softnet
01.2004 - 01.2012
Director of Catering Sales
Le Meridien Hotel (currently Langham Hotel)
01.1995 - 01.1998
Bachelor of Science - Hotel and Restaurant Administration
University of New Hampshire
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