Mary Patterson

Work History

General Manager

MPZ holdings

Greer, SC

06.2024 - 12.2024

Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Created schedules and monitored payroll to remain within budget.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Ensured compliance with local health department regulations regarding food safety standards.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Prepared staff work schedules and assigned team members to specific duties.
Monitored progress by establishing plans, budgets and measuring results.
Recruited, interviewed and hired qualified staff for open positions.
Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Recruited, trained and empowered employees to achieve key performance indicators.
Administered employee discipline through verbal and written warnings.
Guided management and supervisory staff to promote smooth operations.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Delegated work to staff, setting priorities and goals.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Trained employees on duties, policies and procedures.

Manager

Little Caesars

Spartanburg, SC

09.2020 - 03.2024

Responsible for daily operations, to include Opening and Closing procedures
Inventory control and ordering
Anticipating demand and forecasting required supplies
Review and receive truck orders and supplies
Maintaining registers and managing all payment transactions
Responsible for balancing closing report and reconciliation of all transactions and sales
Customer service professional calmly handling varied problems and complaints
De-escalate any situations and provide customer satisfaction
Responsible for managing, scheduling and training of employees
Developed and implemented strategies to increase customer satisfaction and loyalty.
Ensured compliance with industry regulations and company policies.
Conducted performance reviews for team members.

Owner/Operator

Pink Butterfly

Spartanburg, SC

11.2014 - 09.2020

Responsible for daily operation of retail store
Managed operations and supervised employees
Inventoried, ordered, stocked and organized product
Advertised, launched sales and events, coordinated with area businesses and promoted business online
Customer service professional calmly handling varied problems and complaints
Liaised with customers and vendors quickly reaching conflict resolution and customer satisfaction
Created custom designs and logos, digitized images and completed customized orders
Operated a variety of machines to create orders operating embroidery machines, printers and heat presses
Ability to multitask while answering calls, operating computers with Microsoft Office and Apple software, organizing and prioritizing orders while assisting customers
Handled payroll, utility and rent payments, tax and sales reporting and account payments
Implemented campaigns and promotions to help with developing goods and services.
Developed business plan and budget to maximize profitability.
Analyzed market trends and customer feedback to identify opportunities for growth.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Managed daily operations of the business, including staff, sales, inventory, and accounting.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Organized events such as trade shows or conferences in order to promote brand awareness.
Delivered excellent customer service to clients and fellow employees.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Completed day-to-day duties accurately and efficiently.

Owner/Operator

The Glass Slipper

Spartanburg, SC

08.2009 - 05.2015

Established highly successful and popular pageant system for youth creating logos, establishing and writing rules and guidelines, promoting and advertising events
Created, designed and maintained website
Designed and ordered crowns and trophies
Established the scoring system, hired judges, located, scheduled and decorated venues while holding pageants in 3 states, with over 500 contestants from all over the southeast
Held 12-14 pageants per year maintaining an average of 75 contestants per pageant
Designed, printed and published fliers, event programs, judging forms, and photo CDs
Established a supportive and entertaining environment for contestants and family members

Summary

Overview

Work History

General Manager

Manager

Owner/Operator

Owner/Operator

Education

Graduated -

Some College (No Degree) -

Skills

References

Timeline

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