Summary
Overview
Work History
Education
Skills
Timeline
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Mary Patterson

Petrolia,TX

Summary

Dynamic customer service professional with a proven track record , excelling in issue resolution and effective relationship management. Recognized for enhancing client loyalty through empathetic support and efficient conflict resolution, while maintaining high standards of professionalism in high-pressure situations. Skilled in appointment coordination and accurate data entry.

Overview

2016
2016
years of professional experience

Work History

Customer Service Representative

Uhaul Moving And Storage
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Veterinary Receptionist

Bovine Health Services
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.

Cosmetologist

Wildflower Day Spa
04.2014 - 01.2016
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.

Cosmetologist

Burkburnett Salon
03.2012 - 03.2014
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Cosmetology Student

ITS Beauty Academy
01.2011 - 02.2012
  • Mentored fellow students in various cosmetology practices by sharing expertise gained through hands-on experience and coursework completion.
  • Enhanced client satisfaction by providing personalized cosmetology services tailored to individual needs and preferences.
  • Provided thorough consultations before each appointment to understand client goals thoroughly and create customized plans accordingly.
  • Demonstrated proficiency in various hair styling techniques, including cutting, coloring, perming, straightening, extensions application, and updo creation.

Maintenance Coordinator

Lone Star Milk Transport
03.2007 - 03.2011
  • Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
  • Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.

Owner

Walls Tan and Gifts
06.2001 - 03.2005
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Wax Assembler

Howmet
03.1996 - 04.2001
  • Reduced waste in the wax assembly process through careful material handling and resource optimization.
  • Supported inventory management by accurately tracking materials used during the wax assembly process, preventing shortages or delays.
  • Enhanced wax assembly quality by implementing precise measurement techniques and attention to detail.
  • Increased production efficiency with streamlined wax assembly processes and time management skills.

Education

GED -

Burkburnett High
Burkburnett, TX

Skills

  • Client support
  • Effective listening
  • Analytical reasoning
  • Accurate data entry
  • Issue resolution
  • Effective relationship management
  • Effective conflict resolution
  • Transaction management
  • Appointment coordination
  • Client follow-up
  • In-depth product knowledge
  • Team building
  • Office administration

Timeline

Cosmetologist

Wildflower Day Spa
04.2014 - 01.2016

Cosmetologist

Burkburnett Salon
03.2012 - 03.2014

Cosmetology Student

ITS Beauty Academy
01.2011 - 02.2012

Maintenance Coordinator

Lone Star Milk Transport
03.2007 - 03.2011

Owner

Walls Tan and Gifts
06.2001 - 03.2005

Wax Assembler

Howmet
03.1996 - 04.2001

Customer Service Representative

Uhaul Moving And Storage

Veterinary Receptionist

Bovine Health Services

GED -

Burkburnett High

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Mary Patterson